Introduction to Wayfair and Our Mission
Imagine being part of a team that is revolutionizing the way people shop for their homes. At Wayfair, we are dedicated to making the home shopping experience seamless, enjoyable, and personalized. As one of the world's largest online destinations for home goods, we are committed to providing our customers with the best possible products, services, and experiences. Our mission is to make Wayfair the go-to destination for home shopping, and we are looking for talented and driven individuals to join our team.
About the Role: Virtual Design Sales Consultant
We are seeking a highly skilled and creative Virtual Design Sales Consultant to join our team. As a Virtual Design Sales Consultant, you will be responsible for helping our customers create their dream homes by providing expert advice and guidance on luxury home furnishings and decor. You will work closely with our customers to understand their unique needs, preferences, and budgets, and provide personalized recommendations to help them achieve their design goals.
Key Responsibilities:
- Design custom upholstery pieces by familiarizing yourself with high-end manufacturer capabilities to deliver one-of-a-kind luxury and recommend complementary products for the customer's living room
- Share your expertise in fabric and finishes, bringing awareness to performance, texture, and durability characteristics as well as insights into trends
- Guide customers through the customization process: requesting samples, finishes, and detailed product information directly from suppliers (as needed)
- Navigate through multiple software applications, 3rd party and proprietary tools to provide customers with recommendations for their budget, style, and space
- Meet or exceed your sales, customer satisfaction targets, and other established KPIs
- Efficiently manage your time and always put the customer experience first
- Ask great questions that allow you to provide a complete sales solution for your customers
- Exemplify a positive and professional attitude on a daily basis with customers and your team members
- Bring a willingness to share innovative ideas and solutions to continuously improve team operations
- Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations
Essential Qualifications:
To be successful in this role, you will need:
- 2+ years of sales experience (preferably in a design-related environment)
- Interior design experience a plus
- Luxury/high-end furniture market experience/passion
- Passion for great customer service and a drive to exceed sales targets
- Strong organization, self-motivation, communication, and relationship management skills
- Track record of thriving in a fast-paced and changing environment
- Strong desire to see the teams around you succeed
- Demonstrated use of technology to drive business results, ability to learn new software programs quickly
- Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi)
- Dedicated private workspace (Wayfair provides all necessary computer equipment)
- Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems
- Bachelor's degree or college diploma equivalent preferred
Preferred Qualifications:
While not required, the following qualifications are preferred:
- Experience working in a virtual or remote environment
- Knowledge of design software and tools, such as CAD or SketchUp
- Experience working with luxury or high-end brands
- Strong understanding of design principles and trends
Skills and Competencies:
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and organizational skills
- Ability to learn quickly and adapt to new situations
- Strong technical skills and ability to learn new software programs
Career Growth Opportunities and Learning Benefits:
At Wayfair, we are committed to providing our employees with opportunities for growth and development. As a Virtual Design Sales Consultant, you will have access to:
- World-class training and continuous career development
- Opportunities to learn new skills and technologies
- Professional development and mentorship programs
- Cross-functional training and rotation programs
Work Environment and Company Culture:
At Wayfair, we pride ourselves on our dynamic and inclusive company culture. As a Virtual Design Sales Consultant, you will be part of a team that values:
- Collaboration and teamwork
- Innovation and creativity
- Customer obsession and focus
- Continuous learning and growth
- Diversity, equity, and inclusion
Compensation, Perks, and Benefits:
As a Virtual Design Sales Consultant, you will be eligible for:
- Competitive salary and bonus structure
- 401K matching and health insurance
- Partnerships with gyms and fitness studios
- Employee discounts at Wayfair and local businesses
- Opportunities for professional development and growth
Conclusion:
If you are a motivated and creative individual who is passionate about design and customer service, we encourage you to apply for this exciting opportunity. As a Virtual Design Sales Consultant, you will have the chance to work with a talented team of professionals who are dedicated to providing exceptional customer experiences. Don't miss out on this opportunity to join a dynamic and growing company that is revolutionizing the home shopping experience.
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply today and take the first step towards an exciting and rewarding career with Wayfair!
Apply Now