We are looking for a Service Delivery Manager to provide high-level quality service for worldwide well-known companies. The role involves managing clients, support teams, and security standards, as well as mediating and resolving concerns.
Requirements
- Fluent in English (C1-C2 levels)
- 1+ years of experience in a similar position
- Proven experience in team management is required
- Critical thinker and problem-solver
- Experienced with customer support platforms and analytics dashboards
- Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics
- Team player who worked on cross-departmental projects for further service delivery enhancements
- Skilled in time management and has experience working with time management platforms
- Having great interpersonal and communication skills
- Excellent at organizing and multitasking
- Having a track record of taking responsibility
Benefits
- Business hours
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Originally posted on Himalayas
Apply Now