Job Description:
Join our dynamic team as the Director of IT Service Management & Availability Leadership, where you will play a pivotal role in ensuring the availability and reliability of our technology systems. As a strategic leader, you will be responsible for driving technical teams to recover services during periods of service disruption, leveraging your exceptional communication skills and in-depth understanding of ITIL best practices.
Key Responsibilities:
- Overall accountability for the availability of technology systems, leading problem, event, and incident management for the enterprise.
- Accountability for technology systems disaster recovery planning, testing, and continuous improvement, ensuring the organization is prepared for successful recovery of a significant event.
- Accountability for the change management process and associated activities, ensuring proper testing and risk management.
- Serving as the Product Owner for the IT Service Management and Operations platform (ServiceNow), IT observability framework, and associated processes.
- Influencing technology currency roadmaps to reduce risk and drive increased systems availability, leveraging data-driven decision-making and trend analysis.
- Indirect leadership of management, technicians, and contractors during events, incidents, root cause analysis & corrective action plan creation and disaster recovery / business continuity activities across the enterprise.
- Direct leadership of 5-10 onshore / offshore contractors under a managed services agreement.
Requirements:
- Bachelor's degree in Computer Science, Computer Information Technology, or related computing major.
- 10 years of relevant work experience, with at least 5 years in a leadership role (contractors or FTE's).
- ITIL Certification.
Preferred Qualifications:
- Master's degree in Computer Science, Computer Information Technology, or related computing major.
- Experience working in an environment leveraging global outsourcing.
- Knowledge of insurance practices.
What We Offer:
- Competitive salary range: $136,600.00 - $204,800.00 Annual.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) retirement plan with company match.
- Short-term & long-term disability insurance.
- Paid time off and corporate holidays.
- Paid parental leave.
- Company-paid life insurance.
Work Environment:
We offer a flexible work environment, with the option to work from home or come into one of our corporate offices. Associates who live within a 60-mile radius of a corporate office have access to come into that office, while those outside of this radius may work from home full-time.
How to Apply:
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