Help Desk Customer Service Advisor will be responsible for resolving end-user inquiries, serving as a reference point for IT-related queries, and ensuring the optimal running of all systems.
Requirements
- High School diploma or equivalent
- Must be 18 years old or over
- Fluency in written and spoken English at CEFR C1/C2 level
- Excellent oral and written communication skills
- Knowledge and experience with building, configuring, and troubleshooting computers
- Experience navigating through multiple internet applications to assist and resolve customer questions
- Proficiency in MS Office computer applications
- Ability to handle multiple job tasks at one time and escalate issues in a timely manner
- Analytical orientation with strong attention to detail
- Ability to accurately type at least 25 wpm
- Strong interpersonal skills and a very high degree of customer service ethic
- Ability to perform remote troubleshooting
- Ability to take inbound (voice) phone calls in a conversation-heavy environment
Benefits
- Benefits in prepaid medicine, dental plan, and life insurance
- Food, internet and wellness allowances provided for employees
- Weekend work bonuses for Contact Center staff
- Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments
- Daily budget to spend on beverage vending machines
- Free parking for employees and paid parking for visitors
Originally posted on Himalayas
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