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Role Description
This role involves using communication and problem-solving skills to help patients achieve their dreams of having a family. As a
Pharmacy Technician Representative – Customer Response Team
at Freedom Fertility, you will:
• Ensure process efficiency
– Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail
– Accurately obtain and enter patient information, including shipping, insurance, and payment information.
• Be a team player
– Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action.
What you’ll do:
• Outreach to patients when payment declines or differences in costs
• Set up medication reshipments
• Research issues and problem solve
Qualifications
• An empathetic and fun-loving personality with a few good jokes on the ready
• High School Diploma or GED required
• Excellent customer service, organization, and time management skills
• Strong attention to detail, accuracy, and quality
• Excellent communication skills; written and verbal
• PC skills including knowledge of Microsoft Office Suite and Internet
• Willingness to work a flexible schedule
• Must reside within the state of
Arizona
or within driving distance of
Newburyport, Massachusetts
• If residing in AZ – a valid CPhT license
• If residing in MA – a valid MA Tech license
• Preferred CPhT
Requirements
• Saturday rotation
• Mix of mornings, mids, and closings
Benefits
• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO, and OT pay
• 401K with company match
• Tuition Assistance
• Fun, friendly, and unique culture – bring your
whole
self to work every day!
Apply Now
Apply Now