Job Description:
• Own the operational framework for People Technology, ensuring reliability, scalability, and alignment with business needs.
• Oversee day-to-day operations, manage escalations, and ensure SLA-driven service levels.
• Partner with the product team to design a structured intake and prioritization process for continuous improvement enhancement tickets.
• Implement and refine processes, workflows, and SLAs to drive consistency and efficiency.
• Analyze ticket trends to identify themes and proactively recommend automation opportunities.
• Track KPIs such as ticket volume, resolution time, satisfaction scores, and system usage to drive data-driven improvements.
• Lead Workday reporting optimization and establish governance frameworks.
• Serve as a technical advisor for system analysts and troubleshoot issues alongside the team.
• Mentor and develop a team of system analysts, fostering a culture of collaboration, accountability, and continuous improvement.
Requirements:
• 7+ years of experience in HRIS or HR technology, with deep expertise in Workday.
• 3-5 years of experience managing inclusive, high-performing teams in HR technology.
• Proven ability to coach and mentor early-career talent and lead cross-functional teams.
• Strong experience building and scaling operational support models, including ticketing, audits, reporting, and program cycles.
• Demonstrated success in streamlining processes, driving automation, and delivering measurable workflow improvements.
• Excellent communication skills with the ability to influence and partner across teams.
• Strong analytical and problem-solving skills with a data-driven mindset.
Benefits:
• Competitive base salary
• Equity awards based on experience, performance, and location
Apply Now
Apply Now