Allegion is a global leader in security solutions, dedicated to pioneering safety and security. The Inside Sales Representative will drive prospecting efforts, manage leads, and provide comprehensive pre- and post-sales support to Regional Sales Managers, ensuring a seamless sales experience for clients.
Responsibilities
- Lead Generation: Identify and qualify potential customers through various channels, including online research, social media, and industry events
- Inbound Lead Response: Promptly respond to inbound leads and inquiries via phone, email, and other communication channels
- CRM Management: Maintain accurate and up-to-date records of all prospecting activities and customer interactions in the CRM system
- Follow-up: Schedule and conduct follow-up activities to nurture leads and convert them into sales opportunities
- Proposal Preparation: Assist in preparing proposals, quotes, and presentations for potential clients
- Product Information: Provide detailed product information and respond to customer queries to support the sales process
- Scheduling: Coordinate and schedule meetings, demos, and presentations for the Regional Sales Managers
- Research: Conduct market research to gather information on competitors, industry trends, and potential clients
- Order Processing: Ensure timely and accurate processing of customer orders and follow up on order status
- Customer Onboarding: Assist in onboarding new customers, ensuring they have all necessary information and resources
- Issue Resolution: Address and resolve customer issues and concerns promptly and effectively
- Excellent Product Knowledge: Work collaboratively with technical team to assist customers in technical product understanding
- Customer Training: Provide training and support to customers on product usage and best practices
- Relationship Building: Build and maintain strong relationships with existing customers, understanding their needs and ensuring high levels of customer satisfaction
- Renewals and Upselling: Identify opportunities for renewals and upselling additional products or services to existing customers
- Feedback Collection: Gather customer feedback and provide insights to the sales and product development teams to improve offerings and customer experience
- Able to collect and present forecasts and funnel activity at weekly, monthly, and quarterly meetings
- Work collaboratively with Regional Sales Managers, Business Development and Marketing teams and all other internal operations to support the sales team goals
- Always represent Elatec professionally, working positively and effectively with internal resources and external customers
Skills
- Minimum of six months of demonstrated successful experience in a B2B sales role
- High School Diploma or GED required, Technical or Marketing degree preferred
- Ability to understand and analyze customer requirements
- Highly effective verbal, written and interpersonal communication skills
- Fluency in verbal and written English
- Proficiency with a CRM system; Salesforce experience preferred
- Strong interpersonal communication skills
- Proficiency using a PC, including a spreadsheet program (i.e. Excel, Google Sheets, etc.)
- Motivated and self-directed, with the ability to appreciate and meet aggressive goals
- Excellent organizational and time management skills
- Flexibility, with the demonstrated ability to easily adapt to changes within the work environment, delays, or unexpected events
- Ability to work independently as well as part of a team
- Strong problem-solving skills
- Dependability
- Professional demeanor with a high level of respect for others and accountability for one's own actions
- Candidate must live in or be willing to support a PST schedule
- Technical or Marketing degree preferred
- Salesforce experience preferred
- Bilingual Spanish fluency preferred
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”
- Unlimited Paid Time Off
- A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
- Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
- Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
- Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
- Life Insurance – Term life coverage with the option to purchase supplemental coverage
- Tuition Reimbursement
- Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Company Overview
Allegion provides mechanical and electronic security products for residential, commercial, and institutional environments. It was founded in 2013, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is https://www.allegion.com.
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