S&K Building Services is a leading provider of commercial window cleaning and exterior building maintenance across the United States. We are seeking a dynamic and results-driven Inside Sales & Retention Representative to join our team, focusing on proactive sales and customer retention strategies to drive revenue growth and maintain strong client relationships.
Responsibilities
- Prospect and generate new business through outbound calls, networking, and referrals
- Conduct product/service presentations and negotiate contracts
- Achieve or exceed monthly and quarterly sales targets
- Maintain accurate records in CRM systems
- Engage with existing customers to prevent cancellations and reduce churn
- Identify customer needs and provide tailored solutions to improve satisfaction
- Offer upgrades, cross-sells, and loyalty incentives
- Resolve issues promptly and professionally to maintain long-term relationships
- Collaborate with marketing and customer success teams to align strategies
- Analyze customer feedback and retention metrics to improve processes
- Stay informed on industry trends and competitor offerings
Skills
- Proven experience in sales, customer service, or retention roles
- Strong communication, negotiation, and problem-solving skills
- Ability to work independently and meet performance goals
- Proficient in CRM software; experience with Smart Service Cloud is a plus, along with strong skills in Microsoft Office Suite
- High school diploma required
- Associate or bachelor's degree preferred
Benefits
- Health Care Plan (Medical, Dental & Vision) - Benefits Effective the first of the month following 30 days of hire
- Retirement Plan (401k with a Company Match)
- Paid Time Off (Vacation & Public Holidays)
- Training & Development
Company Overview
Founded in 2000, S&K Building Services is a high-growth, commercial building maintenance company specializing in window cleaning and related services, including pressure washing, metal and glass restoration, and waterproofing. It was founded in 2000, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 201-500 employees. Its website is https://skbuildingservices.com/.
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