ICBC (Insurance Corporation of British Columbia) is seeking an IT Service Desk Representative to support its employees and business partners with IT-related inquiries and technical issues. The role involves providing customer support, diagnosing problems, and maintaining documentation in a shared knowledge base.
Responsibilities
- Respond to inquiries and requests resolving simple to moderately complex technical issues, and processing standard requests for computer systems, applications, equipment, network and telephone systems
- Effectively gather relevant information from the customer and analyze issues using diagnostic tools and applications, vendor manuals and internal documentation in order to determine probable cause and take corrective action; escalate unusual or complex issues appropriately
- Maintain knowledge of division and department standards, policies, procedures and guidelines, and document in a shared knowledge base
Skills
- Providing excellent customer service, able to respond to multiple requests through various media, researching and resolving multiple technical issues, and responding effectively to customers with time sensitive concerns
- Ability to explain technical procedures clearly to a non-technical audience
- Working with a broad range of computer systems and applications, voice and data communications, network technologies, and local and remote diagnostic tools
- A minimum of six months' service desk experience in a computer operations environment
- Your experience is supported with recent post-secondary education in a computer related field leading to a diploma or certificate
- Please note this position is in a call center environment
Benefits
- Competitive salary
- Comprehensive benefits
Company Overview
We're ICBC, your provincial Crown Corporation responsible for insurance, driver licensing and road safety. It was founded in 1973, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 1001-5000 employees. Its website is http://www.icbc.com/.
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