Experienced Customer Service Specialist – Career Service Representative for Workforce Development and Employment Services
**Job Description:**
About arenaflex
arenaflex is a leading organization dedicated to supporting Florida's economy, workforce, and local communities. Our mission is to make a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. We are proud to be an Equal Opportunity Employer/Program and are committed to providing auxiliary aids and services to individuals with disabilities.
The Work You Will Do
As an Experienced Customer Service Specialist – Career Service Representative for Workforce Development and Employment Services, you will perform professional and administrative work in a workforce career center setting, providing services to job-seekers and/or employers. Your key responsibilities will include:
- Interviewing and assessing customer needs, job skills, education, knowledge, and abilities
- Assisting customers in registering as appropriate and providing instructions and assistance to customers utilizing services, systems, and information available in the Resource Room
- Referencing customers to job openings, training opportunities, and other employment-related services as appropriate
- Providing labor market information, orientation schedules, and/or other employment-related subjects and referring customers to supportive services as appropriate
- Performing work and recording activity and customer information in the One Stop Management Information System as needed
- Assisting in providing individual employment counseling services in a One-Stop Center using standardized counseling techniques
- Performing other related duties as required in a "seamless" service delivery system
The Difference You Will Make
As a member of the arenaflex team, you will play a vital role in helping Broward County residents obtain wages to be self-sufficient and sustainable through training and employment. Your contributions will make a significant impact on the lives of our customers and the community as a whole.
How You Will Grow
arenaflex is committed to the growth and development of our employees. We offer a range of training opportunities, including:
- Comprehensive training programs provided by our Office of Human Resources and Division of Workforce Training Unit
- Professional development opportunities to enhance your skills and knowledge
- A supportive and collaborative work environment that encourages innovation and creativity
Where You Will Work
Broward County is a vibrant and diverse community that offers a unique blend of culture, entertainment, and professional growth opportunities. As a resident of Broward County, you will have access to a range of amenities, including:
- A rated school district
- Home to Broward College and Nova Southeastern University
- A hub for Florida Atlantic University (FAU), Florida International University (FIU), and other private colleges and vocational schools
- A state with no state income tax for residents
Benefits and Perks
As an employee of arenaflex, you will enjoy a range of benefits and perks, including:
- State Group Insurance coverage options
- Retirement plan options, including employer contributions
- Nine paid holidays and a Personal Holiday each year
- Annual and Sick Leave Benefits
- Student Loan Forgiveness Program (Eligibility required)
- Flexible Spending Accounts
- Tuition Fee Waivers (Accepted by major Florida colleges/universities)
- Ongoing comprehensive training provided
- Career Growth
- A highly skilled, professional environment
Qualifications
To be considered for this role, you must possess:
- A Level 2 security background screening, which consists of fingerprinting and a check of local, state, and national law enforcement records
- Certification as a Workforce Professional Tier 1 within 60 days of employment in the position
- Knowledge of Microsoft applications, including Word, PowerPoint, and Excel
- Ability to travel locally and furnish own transportation
Preferred Qualifications
While not required, we prefer candidates with:
- A degree from an accredited college or university in Business, Human Services, Education, or a related field
- Professional or nonprofessional experience in areas related to employment security, interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis
- Ability to utilize state workforce development databases and the ability to utilize the Internet to conduct research and obtain data
- Registered in EmployFlorida
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about this role and to submit your application.
Equal Opportunity Employer/Program
arenaflex is an Equal Opportunity Employer/Program and does not tolerate discrimination or violence in the workplace. We are committed to providing a work environment that is inclusive and respectful of all employees, customers, and stakeholders.
Reasonable Accommodation
If you require a reasonable accommodation, as defined by the Americans with Disabilities Act, please notify the agency hiring authority and/or People First Service Center (1-866-663-4735) in advance to allow sufficient time to provide the accommodation.
Drug-Free Workplace
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Veterans' Preference
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Apply Now