**Job Description:**
Join the blithequark Team: A World-Leading Mobility Company
Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for building strong relationships and providing top-notch service? If so, we invite you to join the blithequark team as a Customer Service Representative at our Reno/Tahoe Airport location!
About blithequark
As the largest and fastest-growing privately owned automotive rental and leasing company in North America, blithequark is committed to providing unparalleled mobility solutions to our customers. With a shared vision to become the world's best and most trusted mobility company, we're dedicated to fostering a culture of innovation, teamwork, and customer satisfaction.
Our Exciting Opportunity
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you'll play a vital role in delivering exceptional customer experiences, providing administrative support, and contributing to the overall success of our operations.
Responsibilities
As a Customer Service Representative at blithequark, you'll be responsible for:
- Providing a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meeting and greeting customers in a friendly and timely manner
- Providing directions and general assistance
- Assisting to assess condition of rental upon return
- Processing returns, check-ins, and exit kiosk transactions
- Effectively marketing the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
- Understanding and communicating rental terms and conditions, vehicle features, and other services
- May sell optional protection products, upgrades, fuel options, and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Cleaning vehicle interior and exterior by hand or by operating washing equipment when needed
- Performing various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Taking incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
- Managing outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
- Performing miscellaneous and backup duties job-related duties as assigned
Qualifications
To be successful in this role, you'll need:
- A High School Diploma or G.E.D.
- A minimum of 1 year of customer service and sales experience in retail, guest service, or hospitality
- A current and valid driver's license
- No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (i.e., DUI, DWI)
- Be at least 18 years of age
- Be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
What We Offer
As a valued member of the blithequark team, you'll enjoy:
- A competitive hourly rate of $20
- Paid time off
- Employee discount
- Retirement savings plan including 401(k) with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development opportunities
Schedules Available
We offer a variety of schedules to fit your needs:
- 10a-6:30p Saturday – Wednesday
- 10a-6:30p Tuesday – Saturday
- 2:30p-11p Wednesday – Sunday
- 2:30p-11p Tuesday – Saturday
- 3:30p – 12a Tuesday – Saturday
Equal Opportunity Employer/Disability/Veterans
blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and accessible work environment for all employees, customers, and business partners.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our online system or contact us at
[email protected] for assistance.
Join the blithequark Team Today!
Don't miss this opportunity to join a world-leading mobility company and contribute to our mission of delivering unparalleled customer experiences. Apply now to become a Customer Service Representative at blithequark's Reno/Tahoe Airport location!
Apply Now