Job Description:
We are seeking a highly skilled and customer-centric Selling Partner Support Associate to join our team at Workwarp. As a primary point of contact between Amazon and our Selling Partners, you will provide timely and accurate operational support to ensure an exceptional experience for buyers on Amazon stores.
Key Responsibilities:
- Provide exceptional service to Selling Partners through phone, chat, and email, building trust and strengthening relationships through empathy and active listening.
- Resolve complex queries from Selling Partners using strong critical thinking and decision-making skills.
- Navigate multiple communication channels concurrently, including phone, chat, and email, to engage with Selling Partners effectively.
- Demonstrate effective, clear, and professional written and oral communication, prioritizing Selling Partners' needs and providing appropriate solutions.
- Consistently deliver on Selling Partner experience and efficiency goals, maintaining excellent levels of confidentiality and data security standards.
Requirements:
- College graduate with fluent English language skills (written and verbal communication).
- Experience working with operating systems (Windows) and using Office Suites (Word, Outlook, and Excel).
- Typing skills of 30 words per minute with an accuracy of 93%.
- Preferred: 1 year of experience in a live channel B2B/customer service environment, with business acumen in e-commerce and retail.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive team environment.
- Professional growth and development opportunities.
- Flexible scheduling, including remote work options.
How to Apply:
Ready to join our team? Click Apply Now to submit your application. We look forward to hearing from you!
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