Job Overview:
We are seeking a compassionate and detail-oriented Part-Time Patient Access Associate to join our team at the UHealth Campus. As the first point of contact for patients and visitors, you will play a vital role in creating a welcoming and professional atmosphere, ensuring a positive experience for all. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.
Key Responsibilities:
- Greet patients and visitors promptly, responding to inquiries and providing wayfinding information as needed
- Obtain patient identification, verify information in EMR, and ensure accurate check-in/out processes
- Assist patients with self-serve kiosks, queue management, and provide updates on wait times
- Interface effectively with the healthcare team, ensuring seamless communication and a favorable patient experience
- Adhere to health care regulatory guidelines, including OSHA, HIPAA, and CMS, to maintain a safe and compliant environment
Requirements:
- High School Diploma required
- Customer Service Experience preferred
- Ability to work flexible hours, including weekends, evenings, and holidays
- Strong communication, problem-solving, and critical thinking skills
- Ability to navigate multiple systems, prioritize tasks, and manage time effectively
What We Offer:
- Competitive salary and comprehensive benefits package
- Opportunity to work with a leading-edge academic medical center
- Professional development and growth opportunities
- A dynamic and supportive team environment
How to Apply:
If you are a current University of Miami employee, please log in to Workday to apply through the internal application process. Otherwise, click the "" link to submit your application. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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