Introduction to Datavant
Datavant is a pioneering data platform company in the healthcare industry, dedicated to protecting, connecting, and delivering health data to power better decisions and advance human health. Our innovative products and solutions enable organizations to move and connect data securely, fostering a network of networks that consists of thousands of organizations, over 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. By joining our team, you will be part of a highly collaborative and passionate group of individuals who are committed to creating transformative change in healthcare.
Job Overview
We are seeking an experienced and skilled CPC Processor I Customer Support Representative to join our team. As a CPC Processor I, you will play a critical role in ensuring the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a remote, full-time position that requires working in a high-volume production environment, with a schedule of Monday to Friday, 8am-4:30pm EST.
Key Responsibilities
- Answer and conduct business on the telephone while maintaining excellent customer service, including responding to release of information related telephone calls and inquiries accurately and timely.
- Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence.
- Document all calls, inquiries, and resolutions in detail in appropriate areas of our software systems.
- Follow all department and/or site-specific processes and procedures accordingly.
- Meet and maintain the department's productivity and quality assurance expectations.
- Responsible for following all company policies and procedures as posted or communicated by management.
- Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
- Maintain a high level of professionalism and good rapport with co-workers and members of management.
- Maintain open lines of communication with other employees and members of management regarding any problems, complaints, incidents, etc. immediately.
- Perform work in accordance with the training and direction provided and adhere to facility-specific procedures.
- Attend mandatory employee in-service meetings and/or training sessions, if so directed.
- Maintain an acceptable attendance record and report to work as scheduled.
- Perform other duties as assigned.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
- Friendly, professional manner of communication and good customer service skills.
- Experience with multi-line phone systems is required.
- Computer proficiency: Knowledge of MS-Office at an intermediate/advanced level, and one year of experience would be beneficial.
- Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents.
- Ability to stay organized while working quickly, with strong attention to detail.
- Passing annual Introductory HIPAA examination.
- Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Previous experience in a customer support or call center environment.
- Knowledge of medical terminology and healthcare regulations.
- Experience with electronic health records (EHRs) and health information exchange (HIE) systems.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and customer service skills.
- Strong organizational and time management skills.
- Ability to work in a high-volume production environment.
- Proficiency in MS-Office, including Word and Excel.
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Career Growth Opportunities and Learning Benefits
At Datavant, we are committed to investing in our people and providing opportunities for growth and development. As a CPC Processor I Customer Support Representative, you will have access to:
- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
- Company equipment, including computer, monitor, virtual phone, etc.
- Full benefits, including PTO, health, vision, and dental insurance, and 401k savings plan.
- Tuition assistance and opportunities for professional development and advancement.
Work Environment and Company Culture
At Datavant, we pride ourselves on our collaborative and dynamic work environment. As a remote employee, you will be part of a team that values open communication, transparency, and teamwork. Our company culture is built on the following core values:
- Passion for healthcare and commitment to making a positive impact.
- Collaboration and teamwork.
- Innovation and creativity.
- Accountability and ownership.
- Respect and empathy for our customers, patients, and colleagues.
Compensation, Perks, and Benefits
We offer a competitive salary range of $15.00 - $18.00 per hour, depending on location, responsibilities, skills, experience, and other requirements of the role. In addition to our comprehensive benefits package, you will also have access to:
- Flexible working hours and remote work arrangements.
- Opportunities for professional development and advancement.
- Recognition and reward programs for outstanding performance.
- Access to cutting-edge technology and tools.
Conclusion
If you are a motivated and customer-focused individual who is passionate about healthcare and making a positive impact, we encourage you to apply for this exciting opportunity. As a CPC Processor I Customer Support Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and driving business results. Don't miss out on this chance to join our team and build a rewarding career with Datavant. Apply today and let's build the future together!
We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate. Apply today and take the first step towards a rewarding career with Datavant.
Apply Now