Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts. In this role, you will support and execute processes critical to ensuring the safety and security of the Turo community, investigating and resolving risk-related cases.
Responsibilities
- Proudly support the Trust & Safety team for escalations from customer support, claims, leadership, and law enforcement
- Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia
- Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
- Assist the investigations team in conducting detailed investigations and execute the appropriate strategy for each case type; assist with interviews of persons of interest and potential victims
- Provide direct assistance to the investigations team throughout the investigative process
- Collect information, documentation, and evidence associated with investigations
- Develop a general understanding of risk signals, review user accounts and transactions
- Communicate case developments to the investigations team and management to drive continuous improvement
- Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
- Support the team with special projects assigned by management
Skills
- Ability to work in a fast-paced environment, drive and embrace change
- Superb and dynamic communication, interpersonal, and investigative skills
- Commitment to high responsiveness and availability, strong ability to prioritize
- Can quickly adapt to new technology and systems
- You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
- BA/BS or work equivalent
- 1+ years of Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management experience desired, but not required
- Experience with Kustomer, CRM systems, Google Docs, and MS Office preferred
- Mac expertise is a plus
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- Learning & Development stipend to invest in your professional development
- Turo host matching program
- Turo travel credit
- Cell phone and internet stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- In-office lunch, office snacks, and fun activities
Company Overview
Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://turo.com.
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