The Consumer Sales Contact Center Manager is responsible for leading and developing a team of consumer sales professionals to drive revenue growth, customer acquisition, and engagement across Sirva’s consumer product portfolio. Reporting into the Senior Vice President, Product Innovation & Global Supply Chain, this role plays a critical part in translating global consumer strategy into effective execution.
The role is accountable for delivering sales targets, optimizing sales channels, executing go‑to‑market initiatives, and ensuring a consistent, high‑quality consumer experience aligned with Sirva’s global consumer value proposition. This role combines strong people leadership with hands‑on commercial execution, acting as a key link between strategy and day‑to‑day delivery.
Key Responsibilities
Sales Performance & Growth
- Lead delivery of consumer sales targets across a broad range of Sirva consumer products
- Translate global consumer sales strategy into actionable local plans and priorities
- Identify growth opportunities across products, channels, and customer segments
- Actively manage pipeline, forecasts, and performance metrics to ensure consistent delivery against targets
- Drive disciplined execution of go‑to‑market initiatives and commercial priorities.
Team Leadership & Capability
- Lead, coach, and develop a team of consumer sales professionals, fostering a high‑performance, customer‑centric culture.
- Set clear expectations, provide regular feedback, and support individual development and progression.
- Embed accountability, collaboration, and continuous improvement within the team.
- Ensure the team has the skills, tools, and knowledge required to effectively sell across the full consumer product portfolio.
Consumer Experience & Engagement
- Ensure a consistent, high‑quality consumer experience across all sales interactions and channels.
- Champion customer‑centric behaviors focused on trust, loyalty, and long‑term value.
- Monitor customer feedback and performance insights to drive continuous improvement.
- Partner with Marketing and other teams to support consumer campaigns and engagement initiatives.
Channel & Commercial Effectiveness
- Optimize use of sales channels (including direct, digital, and partner models where applicable).
- Execute pricing, promotional, and commercial programs in line with global frameworks.
- Support adoption of digital sales tools and data‑driven selling practices.
- Ensure adherence to sales processes, governance, and compliance standards.
Cross‑Functional Collaboration
- Work closely with Marketing, Operations, Product, and Finance to ensure aligned execution and a seamless consumer journey.
- Provide market, customer, and competitive insights to support product and commercial decision‑making.
- Support change initiatives, new product launches, and continuous improvement efforts.
Ideal Experience/Requirements for success
- Demonstrated experience leading consumer sales teams, ideally in a multi‑product or services‑based environment.
- Proven ability to deliver sales targets through effective team leadership and execution.
- Experience working within structured sales processes and commercial frameworks.
- Strong customer focus with an understanding of the end‑to‑end consumer sales journey.
- Comfortable translating strategy into clear, practical actions for teams.
- Strong communication, coaching, and stakeholder management skills.
- Data‑driven mindset with experience using performance metrics to guide decisions.
- Ability to operate effectively in a fast‑paced, evolving environment.
Key Competencies
- Ability to understand complex, emotionally sensitive mobility and relocation needs and translate them into tailored, value‑led solutions.
- Strong ownership of sales targets, pipeline health, forecasting accuracy, and growth across multi‑service consumer offerings.
- Champions a high‑quality, end‑to‑end consumer experience, balancing empathy, service excellence, and commercial outcomes.
- Proven capability to lead, coach, and develop sales teams, embedding accountability, engagement, and high performance.
- Effectively translates global strategy into clear local priorities, plans, and execution rhythms.
- Works seamlessly with Marketing, Operations, Product, and Delivery teams to ensure alignment between sales promise and service delivery.
- Balances customer needs with pricing discipline, margin awareness, operational feasibility, and risk management.
- Uses sales and customer data to inform decisions, optimize performance, and continuously improve outcomes.
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
- Position Title: Manager, Consumer Sales Contact Center
- Salary Range: $80,000-$90,000 USD
- Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees
Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.
For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
- Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
- Vacancy Status: This posting reflects an existing vacancy within our organization.