Hilton Grand Vacations is a leader in the vacation ownership industry, dedicated to innovation and quality. The Marketing Representative, Pre-Arrival will provide exceptional customer service by booking qualified timeshare tours for owners and guests, while also managing outbound calls and promoting events.
Responsibilities
- Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival
- Manage call list provided and make required number of outbound phone calls per day to meet production requirements
- Sell local tours and activities while performing exceptional vacation planning concierge services
- Promote HGV Ultimate Access events
- Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards
- Proactively works with management to resolve any customer related challenges that may arise
- Willing and able to complete any reasonable request from management
- Completes other administrative duties and tasks, as assigned by management
Skills
- High School Diploma/GED
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Minimum 1 year of customer service experience
- Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
- Excellent verbal and written communication
- Excellent Knowledge of Hawaii activities
- Previous sales related call center experience or timeshare experience
- Previous tours and activity or concierge service experience
Benefits
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
Company Overview
Hilton Grand Vacations is a vacation ownership travel company. It was founded in 1992, and is headquartered in Orlando, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.hiltongrandvacations.com/.
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