Job Description:
• Design and evolve AI-driven growth infrastructure across Crisp, Webflow, Customer.io, Notion, S3, and analytics platforms.
• Architect conversational journeys that guide prospective students through exploration, qualification, and application.
• Build automation workflows and feedback loops that continuously improve system performance and user experience.
• Develop integrations between tools and data layers to reduce manual processes and increase reliability.
• Design governance models that ensure AI knowledge is accurate, trustworthy, and compliant.
• Partner with content, admissions, and leadership teams to align systems with real user needs.
• Create reporting frameworks focused on intent signals, qualification quality, and decision-stage progression.
• Help shape the long-term evolution of AI-driven growth at Flatiron School.
Requirements:
• Experience in systems design, product operations, growth engineering, marketing technology, RevOps, or related technical environments
• Comfortable building solutions with tools like Loveable, v0, Claude or Codex and Cursor
• Strong understanding of automation platforms, APIs, and system architecture concepts (traditional engineering background or deep coding not required, but technical fluency is essential)
• Experience working with AI-powered workflows, conversational systems, or automation-heavy environments
• Ability to translate ambiguous business goals into scalable system logic
• Comfort operating in fast-moving, evolving environments where experimentation is encouraged
• Experience designing conversational AI or chatbot experiences (preferred)
• Familiarity with retrieval-based knowledge systems, semantic search, or AI governance practices (preferred)
• Background in education, SaaS, or complex decision-driven customer journeys (preferred)
• Strong analytical mindset with a focus on continuous improvement and experimentation (preferred)
Benefits: