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Job Description:

  • Serve as the primary Point of Contact (POC) for the Provider Data Services (PDS) team
  • Provide guidance to all analysts on issue resolution and accurate provider data setup
  • Collaborate with team members to identify, review, and research issues in support of effective solutions
  • Support the review and potential revision of documentation based on new guidance provided by the Liaison
  • Manage team production workflows to ensure timely and accurate case completion
  • Attend all regularly scheduled meetings as assigned
  • Review escalated requests, ensuring timely issue resolution
  • Serve as the Subject Matter Expert (SME) and Point of Contact (POC) for provider data clean-up across all Medicaid states
  • Identify and escalate significant trends or concerns within designated areas to MPOS leadership
  • Respond daily to inquiries and emails related to provider data

Requirements:

  • Minimum of 1 year of experience in provider data management
  • Minimum of 1 year of direct communication experience with internal teams and external partners
  • Proficiency in managing provider data, supporting operations, and navigating network structures
  • Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
  • Extensive knowledge of problem-solving methodologies and effective troubleshooting strategies
  • SQL experience (Preferred)
  • QuickBase experience (Preferred)
  • QNXT system knowledge (Preferred)
  • Excel Skills: (VLOOKUPS and Pivot Tables)

Benefits:

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access and many other benefits depending on eligibility