Three Ships Beauty is hiring an Operations Coordinator to join their growing team. This role will support the day-to-day execution of operational workflows across warehouse operations, order flow, and inventory tracking, ensuring smooth operations and data accuracy.
Responsibilities
- Process purchase orders, submit invoices, and coordinate on-time fulfillment of purchase orders for retail partners including Whole Foods, Detox Market, Well Canada, and others
- Communicate promptly with retail buyers and the Three Ships sales team about shipping timelines, delays, and inventory shortages
- Monitor Inventory Management System to ensure accurate flow of data and perform manual adjustments as required
- Assist with the management of EDI systems including processing of orders, submission of ASNs, and creation of invoices/carton labels
- Assist with tracking and resolving order issues, including delayed, lost, or damaged shipments
- Support coordination with shipping partners and internal teams to ensure smooth execution of special projects, promotions, and kitting initiatives
- Act as a key point of operational support for the warehouse team, helping ensure workflows remain organized, efficient, and well-communicated
- Communicate with and oversee smooth operations with our US-based 3PL partner, including expediting orders, and creating and monitoring inbound and outbound shipments
- Support inventory movement tracking (receipts, transfers, returns) and flag discrepancies to the Senior Operations Manager
- Participate in warehouse operations meetings to help identify bottlenecks and support continuous improvement initiatives
- Support inventory tracking and reporting, including updating inventory records and assisting with cycle counts
- Help maintain accuracy across systems by identifying and escalating inventory discrepancies or data inconsistencies
- Assist with monitoring inventory levels and flagging potential stock-out or overstock risks
- Support monthly reporting on operational KPIs such as order accuracy, turnaround time, and cost per order
- Assist with maintaining and updating SOPs, checklists, and process documentation for the operations & warehouse team
- Support with inputting data for various reports and processes
- Support implementation of new tools, systems, or process improvements as directed by the Sr Operations Manager
- Help ensure compliance with internal policies, carrier requirements, and operational best practices
- Audit, review and ideate improved processes for the warehouse & operations teams
- Perform general administrative and operational tasks as assigned
Skills
- 1+ years of experience in operations, logistics, supply chain, or warehouse-adjacent roles
- Post-secondary education in Operations, Business, Supply Chain, or a related field is an asset
- Experience supporting data entry. Speedy & accurate
- Strong written and verbal English communication skills
- High attention to detail with excellent organizational and time-management skills
- Comfortable working with data, reports, and operational metrics
- Experience with Google Workspace and/or Microsoft Office
- Ability to work cross-functionally with multiple teams
- Ability to reliably commute 3x weekly between Toronto Office & Brampton Warehouse working locations
- Comfortable working in a fast-paced, hands-on environment; warehouse exposure is an asset
- Experience working with Shopify, SPSCommerce, WMS tools, or inventory systems is an asset
Benefits
- Competitive compensation
- Group Bonus Earning Opportunity.
- We're all owners! All full-time permanent team members are granted stock options. Build long-term ownership in the future we're creating together
- Annual learning & development credit.
- Comprehensive health benefits package, including medical, dental, life, long-term disability and vision coverage
- Fun team offsites & socials
- Flexible work hours & hybrid work model.
- Week of Christmas and New Years off + 2 additional weeks of paid vacation (3 weeks total)
- Annual Paid Day Off for your Birthday!
- Unlimited Wellness Days (to support your physical & mental health)
- Half-day Fridays in the summer
- Free skincare!
- And so much more!
Company Overview
Navigate natural with confidence. Three Ships is an all-natural skincare brand working to turn our high standards into the industry standard. It was founded in 2017, and is headquartered in Toronto, Ontario, CAN, with a workforce of 11-50 employees. Its website is https://www.threeshipsbeauty.com.
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