Note: The job is a remote job and is open to candidates in USA. Coloplast is a leading medical device company focused on developing and marketing products for intimate healthcare needs. They are seeking a Bilingual Continence Care Consumer Advisor responsible for supporting and educating end-users, caregivers, and clinicians on Coloplast products and services.
Responsibilities
- Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
- Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users
- Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit of work
- Educate clinicians on Coloplast products in clinical setting by establishing and maintaining relationships with key clinicians
- Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and consultative manner
- Utilize available resources to stay current with industry developments and competitor's products, services and business activities
- Communicate and work as a team with the field sales representatives and consumer care team to ensure excellence service
- Complete monthly inbound and outbound call activity goals
- Other duties as assigned
Skills
- Associates or Bachelor's degree and / or a combination of at least 1 - 6 years' healthcare customer service/sales experience
- Bilingual in English & Spanish
- Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone
- Self-driven, to-the-point communicator
- Highly structured approach with attention to detail and proper documentation of all work
- Excellent verbal and written communication skills
- Intermediate computer skills in MS Excel, PowerPoint and Word
- Critical thinking and problem solving skills
- Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
- Able to work well in cross-functional teams, independent, yet a team player
- Passionate about identifying the correct solution and improving the end-user's quality of life
- Ability to travel (approximately 10%)
- Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies
- Experience in a call center environment preferred
- Healthcare industry experience preferred
Benefits
- Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
- Access to company sponsored wellness programs and mental health resources.
- Paid leave of absence for qualifying events.
- Generous paid parental leave for both birthing and non-birthing parents.
- A competitive 401(k) plan with company match that vest immediately.
- Financial planning services to help you secure your future.
- Corporate discount programs for goods and services.
- Generous paid time off.
- Flexible work hours.
- Flexible work arrangement options to help you balance your personal and professional life may be available.
- Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
- Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
- A supportive work environment where everyone feels valued, and has a sense of belonging.
- Participate in team-building activities, volunteer opportunities, and company-sponsored events.
- Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
Company Overview
- Coloplast is a manufacturer of medical devices that offers ostomy, continence, and wound care products. It was founded in 1957, and is headquartered in Humlebæk, Hovedstaden, DNK, with a workforce of 10001+ employees. Its website is https://www.coloplast.com.