Note: The job is a remote job and is open to candidates in USA. Senture, LLC is a mission-driven company focused on improving access to care for members. They are seeking a Bilingual Spanish - Member Engagement Coordinator who will make high-volume outbound calls to engage members and schedule health evaluations with licensed providers.
Responsibilities
- Connect: Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls
- Engage Members: Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations
- Be Persuasive: Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy
- Tech Savvy: Utilize multiple systems to schedule providers for in-home or virtual evaluations
- Adaptable: Adjust, reschedule, or cancel appointments as requested
- Goal-Focused: Meet daily performance metrics including appointments, calls, handle time, and productivity
- Flexible: Be available to complete overtime when required based on business needs
- Be Part of a Team: Participate in peer side-by-side coaching as needed
- Compliant: Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately
Skills
- Candidates must be bilingual in Spanish and English
- High School Diploma or equivalent
- Fluent in Spanish (read, write, and conversation)
- Desire to work in a results-driven outbound call center environment
- Strong sales aptitude with a focus on earning monthly incentives
- Motivated to achieve productivity goals with a strong work ethic
- Excellent communication skills, friendly, and conversational with members
- Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality
- Proficiency in using multiple computer systems simultaneously
- Authorized to work in the United States
- Successful completion of pre-hire testing, background check, and drug screening
- If hired, Provide two valid, in-date IDs and proof of education during onboarding process
- Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms
- Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture
- Accountability for work schedules and compliance with security standards
- Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable
Benefits
- 2 weeks of paid, mandatory training
- All equipment provided
- Competitive benefits, PTO, growth, and development opportunities
- Lucrative monthly incentive plan
- Top performers can earn up to $1045.00 in incentives
- Top ten MECs will also qualify for an additional $250
Company Overview
Senture provides comprehensive contact center service support nationally. It was founded in 2003, and is headquartered in London, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is https://senture.com/.
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