Job Overview:
We are seeking an experienced and results-driven Call Center Supervisor to join our team at Health Fortune 500. As a Call Center Supervisor, you will oversee the daily operations of our Tech Support Specialist team, ensuring exceptional service and efficient resolution of technical issues. This is a 100% remote opportunity, offering a competitive salary and a chance to work with a leading health industry company.
Key Responsibilities:
- Lead, mentor, and supervise a team of Tech Support Specialists, fostering a high-performance culture and ensuring team members meet performance targets
- Monitor and manage daily operations, ensuring compliance with regulatory requirements and efficient use of technology
- Track and analyze team performance metrics, implementing strategies to enhance productivity and service quality
- Provide ongoing training and development opportunities to team members, staying current with industry trends and best practices
- Handle escalated customer complaints, providing elevated technical support expertise and ensuring high levels of customer satisfaction
Requirements:
- 5+ years of experience supervising employees in a call center environment
- High School Diploma or GED required
- Minimum of 5 years of experience answering inbound phone calls
- At least 3 years of customer service experience
- At least 12 months of technical support experience
- Proficient in client management ticketing applications
- Ability to type 65+ words per minute with 90% accuracy
What We Offer:
- Competitive salary (target rate: $40-45/hr W2)
- Opportunity to work with a leading health industry company
- 100% remote work arrangement
- Comprehensive benefits package, including medical, dental, vision, and 401K plan
- Paid leave, holiday pay, and commuter benefits
How to Apply:
If you are a motivated and experienced call center professional looking for a new challenge, please submit your application. We are an equal opportunity employer and welcome applications from qualified candidates.
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