Note: The job is a remote job and is open to candidates in USA. International Programs Group is a company that handles a variety of claims including auto physical damage and property damage. They are seeking a Claims Representative responsible for investigating and settling personal property damage claims with a focus on communication and customer service.
Responsibilities
- Initiate the investigation of new claims
- Make coverage decisions based on the Named Peril Policies
- Evaluate settlements of personal property damage as appropriate
- Establish contact with the insured and storage facility within established protocol
- Recognize coverage issues and bring them to the attention of the supervisor
- Develop basic understanding of all entities under this program and their corresponding certificates and policies
- Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation
- Respond to time sensitive material including but not limited to department of insurance complaints
- Manage a diary system to systematically review and resolve claims within the specified state and client compliance guidelines
- Maintain state license by completing continuing education coursework and/or work towards a claims designation
- Other duties as assigned by the claims supervisor
- Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing
Skills
- High School Diploma or Equivalent required
- Proficient in Microsoft Office
- Able to be licensed in states, countries where necessary
- Bachelor's degree is preferred
- Experience with Lloyd's of London is considered an asset
- Experience with variety of insurance policies a plus
- AIC designation preferred
Company Overview
International Programs Group (IPG) is an independent third-party claims administration team that provides claims services. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is https://ipgclaims.com/.
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