Note: The job is a remote job and is open to candidates in USA. Fortrea, part of LabCorp, is dedicated to accelerating healthcare breakthroughs and improving care delivery. They are seeking a Customer Service Support Representative to assist with patient billing inquiries, providing exemplary customer experiences through effective communication and problem-solving.
Responsibilities
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Skills
- High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
- Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite)
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port
- Dedicated area to perform duties without interference; will be structured environment with structured breaks
- Ability to manage time and tasks independently while maintaining productivity
- Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred
- Previous work in high volume calls environment with several computer windows open highly desirable
- Previous interaction and communications with Patients regarding medical information strongly preferred
Benefits
- Medical, Vision and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- Tuition Reimbursement
Company Overview
Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions. It was founded in 2023, and is headquartered in Durham, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.fortrea.com.Company H1B Sponsorship
Fortrea has a track record of offering H1B sponsorships, with 14 in 2025, 25 in 2024, 6 in 2023. Please note that this does not guarantee sponsorship for this specific role.
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