Note: The job is a remote job and is open to candidates in USA. Timeline Optimization Group is dedicated to helping job seekers find attractive opportunities in the healthcare sector. They are seeking a Customer Service Support Representative to handle inbound calls from patients and resolve inquiries efficiently while maintaining performance goals.
Responsibilities
- Answer over 80 inbound calls per day from patients, doctor's offices, and insurance carriers
- Initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient inquiries during calls
- Maintain performance goals and metrics
- Become proficient with processes after completing a structured training program
Skills
- High School Diploma or equivalent required
- Minimum 1+ year work experience in a relevant field
- Previous experience in medical billing, customer service, or call center environment preferred
- Experience in a high-volume call environment with multiple computer applications
- Excellent communication skills with the ability to interact with patients regarding medical information
- Bilingual in English and Spanish highly desirable
- Previous work experience in insurance claims or EOB processing
- Familiarity with fast-paced environments and multitasking
Benefits
- Quarterly variable bonus potential
- Generous paid time off and benefits including Medical, Vision, and Dental Insurance Options
- 401(k) and Employee Stock Purchase plans available
- Opportunities for personal and professional growth in a supportive environment
Company Overview
Our platform bridges the gap between job seekers and diverse employment opportunities sourced from employers, staffing companies, recruitment firms, and job boards, while providing resources that empower users to explore career paths and make well-informed choices. It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is http://www.timelineog.com.
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