Note: The job is a remote job and is open to candidates in USA. Sendoso is a venture-backed company focused on creating meaningful connections in a digital world. The Customer Support Specialist is responsible for delivering ongoing support and guidance to customers, ensuring exceptional experiences through various communication channels.
Responsibilities
- You’ll spend most of your scheduled day on the front lines working with customers over email, phone, and chat
- You’ll maintain a queue of cases that you will continue to work through customer contact up to the resolution
- Advocate for our customers to help prioritize future enhancements and trouble spots to improve the customer and internal team’s usage of our product
Skills
- 1+ years history of success interacting with customers over email, phone, and chat
- An exceptional customer experience background while proving customer advocacy and empathy
- Excellent written/verbal communication and interpersonal skills
- Comfortable working in a performance-based and structured environment
- A history of meeting and exceeding KPI's and Customer Expectations
- Analytical approach to navigating, investigating, and understanding how products work
- An aptitude for learning new products, processes, and systems
- Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers
- Strong technical troubleshooting skills, perseverance, and patience
- Creative problem solving to bring issues to resolution including discovering workarounds using any and all available resources
- Ability to work independently
- Having experience working in a SaaS Support environment
- You have worked in a fast-paced call center environment
Benefits
- Comprehensive Medical Plans plans - we’ve got you covered!
- Take-What-You-Need Time Off
- LSA (Lifestyle Spending Account) with Compt
- 401K Plan
- FSA Plan
- Free General Medical & Mental Health care via Healthjoy
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
- End-to-end family planning discounts through KindBody
- Discounted pet insurance through Pin Paws
- Free and discounted legal benefits through Rocket Lawyer
- Financial wellness benefits through Morgan Stanley
Company Overview
Sendoso helps companies connect and drive revenue with personalized gifts, eGifts, virtual experiences, and more. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://sendoso.com.
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