Remote Help Desk Technician - 4x10 Schedule (Friday to Monday) - Immediate Start - Competitive Salary & Benefits

Join FusionTek, a Leading Managed Service Provider, as a Remote Help Desk Technician

FusionTek is a rapidly growing Managed Service Provider with a strong presence in the IT infrastructure management industry, serving small to mid-sized businesses since 2007. With offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL, we're a tight-knit team of friendly and intelligent professionals who are passionate about delivering exceptional IT support. Our company culture is built on four core values: teamwork, growth mindset, honesty and transparency, and taking ownership of our work.

About the Role

We're looking for a highly skilled and motivated Help Desk Technician to join our team on a remote basis, working a 4x10 schedule (Friday to Monday). As a Help Desk Technician, you'll be the primary point of contact for our clients, providing technical support and troubleshooting services to ensure seamless IT operations. If you're a problem-solver with a client-focused mindset and a passion for technology, this is an exciting opportunity to join a dynamic team and grow your career.

Key Responsibilities

• Provide desktop and laptop support, including break/fix issues, application installation and configuration, and user level settings.
• Troubleshoot Windows 10 / 11 and MacOS operating systems, as well as Office 365 and Active Directory.
• Investigate and remediate malware alerts, and assist users in enrolling in Multi-Factor Authentication (MFA).
• Work in our ticketing system to document, track, and escalate tickets, and maintain up-to-date documentation in our knowledge base.
• Collaborate with a team of intelligent professionals to deliver world-class service to our clients, both remotely and onsite.
• Communicate technical information to non-technical end-users, providing clear and concise guidance and support.

Essential Qualifications

• Minimum of 1 year of professional IT support experience.
• Working knowledge of Windows 10, 11, and MacOS operating systems.
• Familiarity with Microsoft 365 office suite, including Office 365 cloud services (desirable).
• Knowledge of Azure and/or AWS cloud platforms (desirable).
• Excellent time management skills, with the ability to prioritize tasks and manage multiple tickets.
• Superb verbal and written communication skills, with the ability to communicate technical information to non-technical end-users.

Preferred Qualifications

• A+ and/or Network+ certifications.
• Experience working in a ticketing system, such as Autotask.
• Ability to lift and carry equipment up to 50 pounds.
• Reliable transportation (in case of onsite visits).

What We Offer

At FusionTek, we recognize that our people are our greatest asset. As a result, we offer a comprehensive benefits package, including:

• A competitive salary range of $30 to $35 per hour.
• Quarterly bonus eligibility.
• 90% company-paid medical, dental, and vision insurance.
• 401(k) plan with 4% company matching and immediate vesting.
• Eight paid holidays and 18 days of PTO in year one.
• Educational reimbursement for certification tests and company-supplied training resources.
• Monthly cell phone stipend.
• Catered lunches every Wednesday in our offices (for onsite staff).
• Fun team events and activities.

Career Growth Opportunities

As a Help Desk Technician at FusionTek, you'll have the opportunity to develop your technical skills and advance your career in a rapidly growing company. Our team is committed to ongoing learning and professional development, and we provide the resources and support you need to succeed. You'll work with a talented team of professionals who are passionate about IT and dedicated to delivering exceptional service to our clients.

Why Join FusionTek?

If you're a motivated and customer-focused IT professional looking for a new challenge, we want to hear from you. At FusionTek, you'll be part of a dynamic team that's shaping the future of IT infrastructure management. Our company culture is built on teamwork, innovation, and a commitment to excellence. We offer a flexible and supportive work environment, with opportunities for career growth and professional development.

Ready to Apply?

If this role sounds like a great fit for you, don't hesitate. Apply today and let's build the future together. We're excited to hear from talented IT professionals who share our passion for delivering exceptional service and support.

Apply now and take the first step towards a rewarding career with FusionTek!

Apply Now