Note: The job is a remote job and is open to candidates in USA. The Zebra is revolutionizing how connected consumers research and shop for insurance. As an Insurance Sales Advisor I on our digital team, you’ll be the first point of contact for customers engaging with us via chat, SMS, or email, guiding them through the insurance shopping experience with empathy, speed, and clarity.
Responsibilities
- Respond to inbound customer inquiries across digital channels (live chat, SMS, email) with professionalism and speed
- Assist customers with understanding quotes, completing applications, and navigating coverage options
- Proactively engage potential customers via digital outreach to encourage completion of the quote or purchase process
- Provide clear, accurate, and empathetic communication tailored to each customer’s needs
- Use internal tools and CRM systems to track conversations and manage follow-ups
- Collaborate with licensed agents when escalations or complex policy questions arise
- Meet performance goals related to response time, customer satisfaction, and conversion rates
Skills
- One year of high-volume call center experience and a motivated, positive, and solution-oriented attitude is required!
- Strong written communication skills and comfort working in a fast-paced digital setting
- Ability to multitask and manage conversations across different platforms
- Flexibility to work occasional evenings or weekends (schedules may vary)
- Coachability and a team-oriented mindset
- High level of integrity and professionalism
- Tech-savvy and comfortable using web-based tools and CRM systems
- You already have a TX (General Lines) Property & Casualty
- You bring experience working within insurance sales
- Familiarity with online shopping, digital service platforms, or e-commerce
Benefits
- Unlimited planned PTO (paid time off)
- Health, Dental, Vision & Disability Coverages
- $100 wellness perk
- HSA offering + employer contribution
- 401k with company match
- Paid Parental Leave https://www.thezebra.com/about/press/zebras-new-parental-leave-policy-offers-twenty-weeks-paid-time/ Program
- Internet stipend ($40/month)
- Learning & Development Opportunities
Company Overview
The Zebra is an online insurance comparison platform providing real-time rates and educational resources for various insurance types. It was founded in 2012, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is http://www.thezebra.com.Company H1B Sponsorship
The Zebra has a track record of offering H1B sponsorships, with 90 in 2025, 73 in 2024, 74 in 2023, 124 in 2022, 80 in 2021, 49 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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