Position Overview:
We are seeking a highly skilled and compassionate Night Shift Patient Coordinator to join our team at AccessNurse, a TeamHealth company. As a Patient Coordinator, you will be the first point of contact for patients seeking medical assistance and support, providing exceptional customer service and building trust with our patients. This is a full-time, remote position working night shifts (11p-7:30a Eastern) with some weekends and holidays required.
Key Responsibilities:
- Provide compassionate and empathetic support to patients via phone, using customized scripting to address their medical needs
- Accurately document patient information and ensure data integrity
- Work collaboratively with our team to provide exceptional patient care and support
- Meet productivity and quality standards, with a focus on delivering outstanding customer service
What We Offer:
- Competitive salary ($17.00 per hour) with opportunities for incentives and shift differentials
- Comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan with discretionary matching funds
- Opportunities for career growth and professional development
- Remote work arrangement with company-provided equipment
- Access to exclusive discounts and perks through our employee benefits program
Requirements:
- High School Diploma or GED required; Associate's Degree preferred
- 1+ years of customer service experience required; 1-2 years of healthcare experience desired
- Excellent organizational, computer, and communication skills
- Ability to type 25 wpm and work in a fast-paced environment
- Reliable internet and phone connectivity, with a dedicated workspace that meets HIPAA compliance standards
How to Apply:
If you are a motivated and compassionate individual looking to join a dynamic team, we encourage you to apply now. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
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