**Job Summary:**
arenaflex is seeking an experienced Senior Data Analyst to join our Business Analytics team. As a key member of our team, you will play a crucial role in driving customer acquisition and retention by delivering deep, actionable insights to optimize and grow our business. If you are a data-driven professional with a passion for customer analytics, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading provider of innovative solutions that empower individuals to take control of their communication needs. Our mission is to make communication accessible to everyone, regardless of their background or financial situation. We are committed to delivering exceptional customer experiences and driving business growth through data-driven insights.
**Job Responsibilities:**
As a Senior Data Analyst, Customer Analytics, you will be responsible for:
* **Partnering with Cross-Functional Teams:** Collaborate with stakeholders to understand new and existing Ads product offerings and recommend the right metrics and experiments to measure performance.
* **Enabling Advertisers:** Provide insights and measurement to enable our advertisers to achieve business results, focusing on customer and media metrics.
* **Developing and Presenting Reports and Dashboards:** Create and present reports and dashboards to provide cross-functional teams with visibility into key business KPIs and metrics.
* **Conducting Analyses and Building Recommendations:** Independently conduct analyses using rigorous analytic methods and build recommendations that drive decision-making and business prioritization.
* **Executing Experimentation Roadmaps:** Implement experiments and tests, monitor results, and present recommendations to drive business growth.
* **Generating and Sharing Actionable Insights:** Develop and share actionable insights with Director+ level leadership through written artifacts such as decks and memos, and verbally in forums such as weekly standup meetings.
**Requirements:**
To be successful in this role, you will need:
* **Bachelor's or Master's Degree:** In a quantitative discipline such as Math, Computer Science, Economics, or Analytics.
* **3+ Years of Experience:** In business and/or product analytics, working with large, multi-dimensional datasets, preferably at fast-growing tech companies.
* **Exceptional Communication Skills:** Both verbal and written.
* **Technical Skills:** Skilled in extracting and transforming data from Snowflake warehouse using SQL, and hands-on experience in designing, building, operating, and maintaining Tableau dashboards.
* **Knowledge of Customer Growth Concepts:** Familiarity with CAC/LTV, retention curves, onboarding & activation funnels is preferred.
* **Experience with Tools:** Experience working with MMPs (e.g., Adjust, AppsFlyer), CRM tools (e.g., Braze), web analytics (Google Analytics), product analytics & experimentation tools (Amplitude, Eppo, Mixpanel).
* **Experimentation and Statistics:** Experience in experimentation (A/B tests, geo tests, etc.) and basic statistics (e.g., hypothesis testing) is required. Knowledge of commonly used analytic methods such as regression, decision trees, and forecasting is highly preferred.
* **Leadership and Collaboration:** Ability to play a "trusted advisor" to senior and executive leadership and help make change happen.
* **Fast Learning and Adaptability:** Fast learner with the ability to admit defeat, ask for help, and iterate quickly to learn from mistakes and move ahead.
* **Collaboration and Communication:** Respectfully candid with the ability to collaborate with multiple stakeholders as well as peers on the data team.
* **Resourcefulness and Scrappiness:** Ability to deliver insights to the right teams in a timely manner.
**About Our Team:**
Our Business Analytics team is dedicated to delivering timely and trustworthy insights that enhance clarity and instill confidence. We are a collaborative and dynamic team that values innovation, creativity, and data-driven decision-making.
**Our Culture:**
arenaflex is a customer-obsessed company that values diversity, inclusion, and employee well-being. We offer a strong work-life blend, flexible work arrangements, employee stock options, unlimited vacation, competitive pay and benefits, parental leave, and benefits for both physical and mental well-being.
**Diversity and Inclusion:**
At arenaflex, we believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.
**How to Apply:**
If you are a motivated and data-driven professional with a passion for customer analytics, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
**Benefits, Culture, & More:**
* **Strong Work-Life Blend:** Flexible work arrangements (wfh, remote, or access to one of our office spaces)
* **Employee Stock Options:** Opportunities for growth and ownership
* **Unlimited Vacation:** Time off to recharge and pursue your passions
* **Competitive Pay and Benefits:** Comprehensive compensation and benefits package
* **Parental Leave:** Support for new parents and caregivers
* **Benefits for Both Physical and Mental Well-being:** Wellness credit and L&D credit
* **Team Events and Off-Sites:** Opportunities to connect with colleagues and have fun
**Join our Team:**
arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates. If you are passionate about customer analytics and want to join a dynamic team that values innovation, creativity, and data-driven decision-making, we encourage you to apply for this exciting opportunity.