Introduction to Delta Professional Services
At Delta Professional Services (DPS), a wholly owned subsidiary of Delta Air Lines, we are dedicated to providing exceptional flight training and standards to Delta Air Lines, its affiliates, and key industry partners worldwide. As a leader in the aviation industry, we are committed to excellence, innovation, and customer satisfaction. Our team is passionate about delivering top-notch services, and we are now seeking a highly skilled and experienced Senior Planner, Client Operations to join our team.
Job Overview and Key Responsibilities
The Senior Planner, Client Operations will play a pivotal role in providing logistical support for DPS clients external to Delta Air Lines. This position requires a strong and diverse skillset to drive success, including excellent organizational, leadership, and communication skills. As a Senior Planner, you will be responsible for coordinating students with simulator events and qualified instructors, ensuring that all training footprints are updated when required and in compliance with FAA regulations and client requirements.
- Manage and assign student simulator events for client students, ensuring efficient use of resources and minimizing conflicts.
- Schedule and notify pilot instructors of assigned events, providing them with the necessary information to prepare for training sessions.
- Solve scheduling issues and provide last-minute changes as needed to instructor schedules, demonstrating flexibility and adaptability in a fast-paced environment.
- Proficiently operate Delta Air Lines scheduling tool to ensure student training events are documented properly, maintaining accurate records and reports.
- Work closely with Program Managers to establish class schedules based on simulator and instructor availability, ensuring optimal utilization of resources.
- Communicate simulator availability and assignments with external partners, fostering strong relationships and ensuring seamless collaboration.
- Interact with the Delta Flight Operations Planning Team to coordinate flight simulator availability, ensuring alignment with operational requirements.
- Provide scheduling back-up to other DPS planners as needed, demonstrating a commitment to teamwork and support.
- Identify and create new or improved processes to support changes in the operation, driving innovation and efficiency.
Benefits and Perks
At Delta, we are committed to providing our employees with a comprehensive range of benefits and perks to support their well-being, career growth, and financial security. Our benefits package includes:
- Competitive salary and industry-leading profit-sharing program, recognizing and rewarding your contributions to our success.
- 401(k) with generous company contributions up to 9%, helping you plan for your future and achieve your long-term financial goals.
- Paid time off, including vacation, holidays, paid personal time, maternity and parental leave, allowing you to recharge and prioritize your personal life.
- Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits, protecting your physical and mental well-being.
- Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages, supporting your family's needs and priorities.
- Holistic Wellbeing programs, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health, promoting your overall well-being and resilience.
- Domestic and International space-available flight privileges for employees and eligible family members, offering you the opportunity to explore the world and experience new destinations.
- Career development programs, providing you with the skills, knowledge, and support to achieve your long-term career goals and aspirations.
- World-wide partnerships, enabling you to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint, making a positive impact on the environment and society.
- Business Resource Groups, connecting employees with common interests to promote inclusion, provide perspective, and help implement strategies, fostering a culture of diversity, equity, and inclusion.
- Recognition rewards and awards through the platform Unstoppable Together, acknowledging and celebrating your achievements and contributions to our success.
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, offering you exclusive discounts and perks on a wide range of products and services.
What You Need to Succeed
To be successful in this role, you will need to possess a combination of skills, knowledge, and experience, including:
- Solid organizational and leadership skills, with the ability to prioritize tasks, manage multiple projects, and lead teams to achieve common goals.
- Familiarity with Flight Operations and Federal Aviation Regulations, demonstrating a strong understanding of the aviation industry and its regulatory requirements.
- Ability to quickly learn potentially unfamiliar programs, including Delta's database management system (DBMS), simulator scheduling tool (SIMON), and internal DPS systems, showcasing your adaptability and willingness to learn.
- Excellent verbal, written, and presentation skills, with the ability to communicate effectively with internal and external stakeholders, including clients, instructors, and team members.
- Solid computer skills, including proficiency with Office 365 and other Delta/DPS software, demonstrating your ability to leverage technology to drive efficiency and productivity.
- Solid leadership skills, with a strong ability to lead, mentor, and motivate teams and peers, fostering a culture of collaboration, innovation, and excellence.
- Analytical skills, with the ability to use thinking and reasoning to solve problems, identify opportunities for improvement, and drive innovation.
- Problem-solving skills, with the ability to make critical decisions while following company procedures, demonstrating your ability to navigate complex situations and prioritize safety and security.
- Attention to detail, with the ability to produce work that is compliant and error-free, meeting established deadlines and quality standards.
- Diversity, with the ability to work in a friendly, respectful, and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability, etc., promoting a culture of inclusion and respect.
- Honesty/Integrity/Ethical Standards, with the ability to maintain high moral standards and be honest and ethical while performing job duties, demonstrating your commitment to our values and code of conduct.
- Innovative and strategic thinker, with the ability to identify opportunities for improvement, develop creative solutions, and drive innovation, showcasing your ability to think critically and outside the box.
- Consistently prioritizes safety and security of self, others, and personal data, demonstrating your commitment to our safety culture and protocols.
- Embraces diverse people, thinking, and styles, promoting a culture of inclusion, respect, and empathy.
- Possesses a high school diploma, GED, or high school equivalency, with a minimum of 2 years of experience in a related field, demonstrating your foundation in education and experience.
- Is at least 18 years of age and has authorization to work in the United States, meeting the basic qualifications for employment.
Career Growth Opportunities and Learning Benefits
At Delta, we are committed to providing our employees with opportunities for career growth, development, and learning. As a Senior Planner, Client Operations, you will have access to a range of training programs, workshops, and conferences, enabling you to enhance your skills, knowledge, and expertise. You will also have the opportunity to work with experienced professionals, learn from their expertise, and gain valuable insights into the aviation industry.
Work Environment and Company Culture
Our work environment is dynamic, fast-paced, and collaborative, with a strong focus on teamwork, innovation, and customer satisfaction. We prioritize our employees' well-being, providing a range of benefits and perks to support their physical, emotional, and financial health. Our company culture is rooted in our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork, which guide our decisions, actions, and interactions with each other and our stakeholders.
Compensation, Perks, and Benefits
As a Senior Planner, Client Operations, you will be offered a competitive salary, industry-leading profit-sharing program, and a range of benefits and perks, including those mentioned earlier. We also offer a comprehensive compensation package, including performance incentives, bonuses, and recognition rewards, acknowledging and celebrating your contributions to our success.
Conclusion
If you are a motivated, experienced, and skilled professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Planner, Client Operations position. This is a fantastic opportunity to join a dynamic team, work with experienced professionals, and contribute to the success of Delta Professional Services. Don't miss this chance to take your career to new heights and apply today!
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