Job Highlights:
- Company: American Airlines
- Start Date: Immediate openings available
- Compensation: Competitive salary of $27/hour
- Location: Remote (Texas, USA)
- Position: Full-time Senior Manager, Training Development
Introduction
Are you ready to explore a world of possibilities, both at work and during your downtime? Join our American Airlines family, and you'll travel the world, grow your skills, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and poise, mastering new skills and advancing your career while having fun. Take the opportunity to elevate both your personal and professional life and jump ahead!
Job Description
We are seeking a highly skilled Senior Manager, Training Development to lead, motivate, and develop a team of instructional designers in transforming our training products and systems for Contact Centers, Airports, and Cargo, supporting over 30,000 frontline colleagues in serving the travel needs of our customers worldwide. The ideal candidate will apply agile methodologies and emerging technologies to lead the business forward in a fast-paced environment, efficiently and effectively delivering remote learning capabilities, and evolving from traditional classroom or electronic training to a blended environment, incorporating self-serve training via touch devices and other enhanced training media and strategies.
Responsibilities
- Collaborate with product, technology, business, and finance teams to integrate technologies that align with enterprise needs and reduce colleague effort
- Identify, anticipate, and communicate decisively innovative training and learning strategies as advancements continue to evolve
- Design and deliver groundbreaking training programs within budget and on time, utilizing technology skills and emphasizing quality, impact, and speed to market
- Establish and evaluate metrics that measure the impact, effectiveness, and efficiency of all training programs, ensuring effective resource utilization and speed of delivery
- Lead the training development team to successfully deliver on performance objectives for training products and programs
- Apply data-driven insights to develop solutions that improve training impact, effectiveness, and efficiency
- Build strategies for dynamic content development, maintenance, and delivery that is centered on a modularized approach and integrated training responses to address performance gaps
Requirements
- Bachelor's degree or Graduate degree in Educational Design, Learning and Development, or Education, or relevant field or equivalent training/experience
- 3+ years of experience leading instructional design teams with a demonstrated ability to identify and apply new learning technologies and strategies
- Experience in leadership roles, developing colleagues and supervising cross-functional teams
- Broad experience managing and implementing large, complex projects
Preferred Qualifications
- 3+ years of managerial experience in a Learning and Development, Technical Training, program management, or operations role implementing training programs
- Driven proven successful training programs that superior employee performance and positively impacted the business' overall performance and effectiveness
Skills, Licenses, and Certifications
- Key knowledge of instructional design and adult learning theories
- Effectively manages content/training programs at low costs using agile methodology
- Displays exceptional technical skills with high proficiency in MS Office applications, Articulate 360, Adobe Captivate, or similar applications
- Emphasis on continued growth and development for self and team through resources like ASTD, COPC.com, and Gartner Contact Center studies
What We Offer
- Medical benefits, including health, dental, prescription, and vision coverage
- Wellness programs to support your physical and mental well-being
- 401(k) program with company contributions
- Additional benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more
Diversity and Inclusion
At American Airlines, we believe that inclusion and diversity are the foundation of a powerful workforce. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive workplace to address and exceed the challenges of our diverse world.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
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