Job Description:
• Combine data reporting, analysis, and operational expertise to support the Bullhorn Professional Services department
• Create reports and dashboards that track the health and performance of the business
• Drive process and system improvements across key tools like OpenAir, Jira, and internal data platforms
• Develop KPI definitions and reporting metrics that enable functional leaders to quickly assess the state of the business
• Lead the design and delivery of dashboards, reports, and models that provide visibility into key performance metrics
• Develop and maintain scalable analytics frameworks to support strategic decision-making and long-term planning
• Forecast trends in project pipeline, resource capacity, and services revenue to inform headcount planning, staffing decisions, and project prioritization
• Partner with Finance on reporting decks to facilitate regular cadence of business reviews
Requirements:
• 5+ years of experience in a data analyst, operations analyst, or business operations role, with at least 2+ years in a senior or lead capacity
• Advanced knowledge of reporting and analytics tools including Tableau
• Strong coding skills; proficiency in SQL and advanced Excel capabilities
• Proficiency with statistics tools like R or Python is a plus
• Proven experience supporting or leading analytics for a professional services or customer success organization within a SaaS environment
• Experience with configuration and reporting with enterprise systems such as OpenAir, Jira, Salesforce, and related platforms
• Clear track record running system improvement initiatives that lead to better performance and efficiency
• Exceptional communication and stakeholder management skills
• Experienced with process mapping and improvement methodologies
• Bachelor’s degree in Mathematics, Statistics, Data Science, Economics, or a related field (Master’s preferred or equivalent practical experience)
Benefits:
• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program