Social Media Account Manager

Job Description: • Own and manage client relationships end-to-end, representing Casual Fridays to local and national clients across all U.S. time zones from onboarding through renewal • Lead client discovery and onboarding to establish goals, priorities, expectations, and success metrics • Develop and manage social media strategies that align with client goals and business objectives • Amplify client objectives through both organic and paid social approaches, including managing social media advertising strategy and performance • Lead monthly client calls and ongoing strategic communication, setting agendas and guiding decision-making • Oversee project management across multiple U.S. time zones, ensuring timelines, priorities, and resources are aligned • Delegate execution work clearly and consistently to the Support Team and Content Specialists • Ensure all client deliverables align with strategic intent before delivery • Analyze social media performance in the context of business objectives, translating results into insights, decisions, and next steps • Prepare and present regular client reporting with clear recommendations • Identify client challenges and proactively propose solutions, including upsell and account growth opportunities • Generate strategic ideas to evolve and improve client social media presence • Work independently and manage time effectively while balancing multiple client accounts • Stay up to date on trends and changes in the social media landscape to inform strategy and recommendations Requirements: • Bachelor’s degree from an accredited university in Marketing, Business Administration, Communication, Journalism, or English or equivalent experience • Excellent creative skills for social media, • Strong ability to create engaging photo & video content with an iPhone • Social Media Marketing experience (1-2 years minimum) • Client account management experience (1 year minimum) • High level of familiarity with online social channels • Familiarity with appropriate social channel analytics and how to interpret and communicate them • Thorough understanding of the planning, creative, and production processes needed to implement a successful social media presence • Knowledge of the current social media landscape and able to speak to trends • Must be tech savvy; comfortable with smartphone apps and technology • You know how to properly write AI prompts • Efficient problem solver with excellent written and oral communication skills • Confident in presenting ideas and results to clients and groups • Meta Ads experience preferred, but not required • Agency or startup experience • SEO experience is a plus • Hotel, hospitality, or tourism experience is a plus Benefits: • Competitive salary • Health, dental, and vision insurance options • 401K with match • Remote work environment • Unlimited Paid Time Off • Collaborative, strategy-focused team culture Apply Now Apply Now