Specialist - Global Customer Solutions (Remote) - (Job Number: WHQ00024246)
Remote, USA
Full-time
Posted 2025-07-05
Employer Industry: Airline Industry
- Why consider this job opportunity...
- Salary up to $87,560
- Bonus eligible position
- Comprehensive benefits package including medical, dental, vision, life insurance, and paid time off
- Opportunities for career advancement within a growing company
- Employee privileges such as space-available travel
- A commitment to diversity and inclusion in the workplace
- What to Expect (Job Responsibilities):
- Research and partner with departments to address high-profile issues and ensure proper documentation
- Collaborate with organizations to establish customer experience history for escalated incidents
- Provide updates and communications to leadership regarding incident handling and resolutions
- Identify and implement opportunities for improving customer resolution processes
- Offer subject matter expertise and support to team members and external contact centers
- What is Required (Qualifications):
- Minimum of two years of operational/contact center experience
- Superior written and verbal communication skills
- Ability to maintain confidentiality and interact professionally at all organizational levels
- Strong problem-solving ability and decision-making skills
- Knowledge of email applications and Microsoft Office products
- How to Stand Out (Preferred Qualifications):
- Bachelor's degree in English, Journalism, or a related field
- Foreign language skills
- Proficiency in EZR/SHARES systems
- Strong subject matter expertise in the employer's policies and procedures
#AirlineIndustry #CustomerService #CareerOpportunity #CompetitivePay #DiversityInclusion
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