At blithequark, we're revolutionizing the way specialty pharmaceutical manufacturers connect with customers and drive product success. Our innovative approach integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs. As a Supervisor, Customer Service Management, you will play a pivotal role in shaping the customer experience and driving operational excellence within our Customer Service function.
We're seeking a seasoned professional to lead our Access Patient Support team, overseeing customer services, enrollment activities, and reimbursement staff. As a Supervisor, Customer Service Management, you will be responsible for strategic oversight, leadership direction, and team management. Your expertise will be instrumental in driving efficiency, resolving complex problems, and fostering a positive and energizing team culture.
To excel in this role, you'll need:
At blithequark, we expect our Supervisors to:
Our new hire training will take place from 8:00 am to 5:00 pm CT, with mandatory attendance required. This is a full-time (40 hours/week) position, with flexibility to work various shift schedules during our normal business hours (Monday-Friday, 7:00 am-7:00 pm CT).
This is a remote, full-time position, requiring a dedicated, quiet, private, and distraction-free environment with access to high-speed internet. We'll provide you with the necessary computer, technology, and equipment to perform your job successfully. You'll be responsible for maintaining a secure, high-speed broadband internet connection (DSL, Cable, or Fiber) at your remote location.
At blithequark, we offer a comprehensive benefits package, including:
The anticipated salary range for this role is $65,500 - $93,550.
If you're a motivated and experienced professional looking to drive customer experience excellence in the healthcare industry, we want to hear from you. At blithequark, we're committed to fostering an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers.
We're an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.
Don't miss this opportunity to join our team and shape the future of customer experience in healthcare. Apply now to become a Supervisor, Customer Service Management at blithequark!
The application window is anticipated to close on 09/30/2024. If you're interested in this opportunity, please submit your application as soon as possible.
We encourage candidates who are back-to-work, people with disabilities, without a college degree, and Veterans to apply.
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