About the position
Responsibilities
• Lead a team of 15-18 full-time employees who are focused on supporting Customers, Dashers, and Merchants with their escalated inquiries.
• Improve our internal tools, and offshore agents to provide high-quality support.
• Establish and manage your team to individual and team goals and objectives.
• Coordinate daily workflow within the team and adjust resources to meet service-level agreements with the business.
• Create, distribute, and present impactful reporting on performance.
• Have a positive impact on your line of business.
Requirements
• You have a Bachelor's degree or equivalent experience.
• You have 2+ years or more of people management or team lead experience.
• You have a mind and talent for process improvement.
• You have experience in pulling data and using data to influence your decisions.
• You have knowledge of Salesforce, Sigma, and Google Suite.
• You are comfortable working a hybrid model, with some in-office days and some remote days.
Nice-to-haves
• You have experience in the tech, contact centers, restaurant, or logistics industries.
• You have familiarity with working with large, diverse customer support, operations, and sales organizations.
Benefits
• Comprehensive benefits and perks including premium healthcare.
• Wellness expense reimbursement.
• Paid parental leave.
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Apply Now