At Baxter Planning, we empower global service supply chains through Baxter Prophet, our industry-leading SaaS solution and our unique PaaS (Planning as a Service) solution. Our technologies and professionals help enterprise customers plan billions in service parts inventory every day, enabling them to drive inventory reduction while delivering improvements in service levels.
Joining our team means working with passionate, curious professionals who thrive on solving complex problems and helping our customers succeed.
The Planner II is responsible for owning customer accounts, leading customer-facing engagements, and applying advanced analytical and planning skills to deliver results. This is a hands-on, customer-facing consulting role where you will use our BaxterPredict platform to optimize supply chain performance and automate global supply chain networks.
You’ll serve as the account lead for multiple customers, drive process improvements, resolve escalated issues, and act as a mentor for newer planners. Success requires strong technical aptitude, independence, professionalism in customer interactions, and the ability to balance day-to-day planning with strategic consulting initiatives.
Serve as the strategic lead planner for assigned customer accounts.
Prepare and lead regular customer meetings, ensuring agendas are actionable and insights are clear.
Develop and deliver business reviews to senior/executive stakeholders, highlighting progress and improvement opportunities.
Use BaxterProphet and other planning tools to analyze demand, inventory, and service metrics.
Identify trends, risks, and opportunities to improve forecast accuracy, inventory efficiency, and SLA compliance.
Configure and troubleshoot BaxterProphet settings (target stock levels, replenishment, supply orders, forecasting).
Serve as an escalation point for Service Desk tickets and handle advanced tickets for assigned customers.
Lead or support customer consulting projects that improve supply chain performance.
Partner with customers to identify and implement ongoing improvement opportunities, using Baxter Planning’s Best Practice Scorecard to align initiatives with strategic supply chain objectives.
Document and share best practices internally to strengthen the Planning Team.
Mentor and support team members, providing training on BaxterProphet, processes, and customer management.
Partner with Sales, Product, and Customer Success to align supply chain planning with broader business objectives.
Share insights and contribute to cross-functional initiatives, tool rollouts, and process improvements.
3+ years of experience in supply chain planning, inventory management, or a related field
Hands-on experience with supply chain planning software (BaxterProphet preferred; SAP, Kinaxis, Oracle, Anaplan, or similar acceptable)
Strong Excel skills: pivot tables, lookups, advanced formulas
Demonstrated experience leading customer meetings or presentations independently
Bachelor’s degree in Supply Chain, MIS, Industrial Distribution, or related field (or equivalent experience).
Passionate about delivering value to customers.
Strong initiative and competitive attitude to review processes and define better methods for supporting customers and optimizing supply chains.
Experience preparing and presenting business reviews for executive audiences.
Exposure to consulting engagements, process improvement initiatives, or feature rollouts.
Advanced analytics experience (SQL, Python, or statistical forecasting methods a plus).
Certification or training in Lean Six Sigma, APICS/CPIM, or similar supply chain frameworks.
Customers describe you as reliable, professional, and proactive.
You consistently deliver on time, within SLA, and with quality documentation.
You demonstrate independent problem-solving before escalating.
You mentor other team members, share best practices, and are seen as a go-to resource.
You balance routine planning activities with strategic projects that deliver measurable customer impact.
Work with industry-leading SaaS supply chain technology (BaxterProphet).
Be part of a collaborative, customer-focused team that values curiosity, accountability, and innovation.
Take ownership of meaningful projects that directly impact global service supply chains.
Enjoy a culture of mentorship, continuous learning, and clear career progression.
Originally posted on Himalayas
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