Introduction to American Express
At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our company values and powerful backing promise are at the core of everything we do, and we strive to provide the world's best customer experience every day. With a strong focus on integrity, diversity, and inclusion, we aim to create a work environment where everyone feels seen, heard, and valued.
Job Overview
We are seeking a highly experienced and skilled Technical Director to lead our Investigation Support & Security team. As a key member of our global security team, you will play a critical role in mitigating risks and supporting detailed investigations into fraud and offenses targeting American Express products, services, and systems. You will work closely with business partners, law enforcement, and government agencies on global fraud prevention initiatives and identify worldwide threats that could impact the company.
Key Responsibilities
- Communicate with counterparts outside of own workgroup to ensure that practices and policies are aligned and consistent
- Work with internal groups to help American Express minimize risk and exposure to fraud, including assessing risk, identifying security weaknesses, and closing gaps
- Collaborate on fraud investigations with counterparts at other organizations
- Work with law enforcement on fraud prevention initiatives, including delivering fraud awareness training
- Develop investigative policies and procedures
- Assist with forensic examination of plastic cards, paper documents, and equipment, such as computers, hard drives, and skimming devices
- Collect intelligence about criminal networks or organized groups that commit financial crimes
- Study data to uncover patterns, trends, and evidence of inter-related events or crimes
- May assist with or oversee internal investigations, including claims of violence in the workplace, sexual harassment, theft, vandalism, and injury
- Communicate with business leaders about their security-related business needs
- Develop and implement security programs and procedures region-wide
- Conduct or supervise security audits for facilities
- Recommend security equipment and systems for new and existing facilities
- Oversee physical security operations, including facility access, security rounds, monitoring and maintaining alarm and surveillance equipment
- Some incumbents are Crisis Response Team members or regional team leaders, overseeing regional implementation of the crisis management program
- Some incumbents may communicate and coordinate with local Global Security managers and directors in the development and implementation of region-wide security programs and procedures
- Some incumbents provide guidance and support to local Global Security managers and directors on all aspects of the Security Services mission
- Supervise and mentor direct reports
- Plan and monitor expenditures within a budget
- Required to be on call 24 hours a day
Qualifications
To be successful in this role, you will need to have:
- Previous job experience is required, with a minimum of 3+ years combined experience in one or more of the following: investigations, data management, security management, crisis management, physical security system design, application development lifecycle, SQL and/or scripting programming, and people leadership
- Professional certification in security management or investigations is a plus
- A Bachelor's or other 4-year degree may be required, with preferred fields of study including business, computer science, criminal justice, and social sciences
- International staff must be able to converse, read, and write in English
Skills and Competencies
The ideal candidate will possess:
- Strong leadership and management skills, with the ability to supervise and mentor direct reports
- Excellent communication and interpersonal skills, with the ability to work effectively with business partners, law enforcement, and government agencies
- Strong analytical and problem-solving skills, with the ability to collect and analyze data to identify patterns and trends
- Ability to work in a fast-paced environment, with a high level of flexibility and adaptability
- Strong knowledge of security management principles, practices, and procedures
- Ability to develop and implement security programs and procedures region-wide
- Knowledge of crisis management principles, practices, and procedures
- Ability to work effectively in a team environment, with a strong focus on collaboration and partnership
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to helping our colleagues grow and develop in their careers. As a Technical Director, you will have access to a range of training and development opportunities, including:
- Leadership development programs
- Technical training and certification programs
- Mentorship and coaching opportunities
- Opportunities to work on high-profile projects and initiatives
- Access to a range of online learning resources and tools
Work Environment and Company Culture
At American Express, we are proud of our diverse and inclusive work environment. We believe that our colleagues are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and respectful. As a Technical Director, you will be part of a global team that is committed to backing our customers, communities, and each other.
Compensation, Perks, and Benefits
We offer a competitive salary range of $130,000.00 to $205,000.00 annually, plus bonus, equity (if applicable), and benefits. Our benefits package includes:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Conclusion
If you are a motivated and experienced security professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Technical Director at American Express, you will be part of a global team that is committed to backing our customers, communities, and each other. You will have the opportunity to work on high-profile projects and initiatives, develop your skills and expertise, and contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level.
Apply now to become a part of our dynamic team and help us lead the way in the industry. We look forward to hearing from you!
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