Senior Customer Success Operations Specialist – Global SaaS Leader in Data Integration Technology

Welcome to blithequark At blithequark, we're on a mission to revolutionize the way businesses interact with their customers, and we're looking for a talented Senior Customer Success Operations Specialist to join our Revenue Operations team. As a global SaaS company, we're committed to delivering exceptional customer experiences and driving growth through innovative solutions. If you're passionate about shaping the future of Customer Success and have a knack for managing tooling, processes, and systems strategy, we want to hear from you. About the Role In this exciting opportunity, you'll play a critical role in managing the systems and processes that support our Customer Success function. As a Senior Customer Success Operations Specialist, you'll be responsible for owning tooling, data quality, and process optimization, ensuring that our Customer Success team has the tools and resources they need to deliver exceptional customer experiences and drive business growth. You'll work closely with our Revenue Operations team to identify areas for improvement, implement automation, and support solution architecture decisions across CS systems. Key Responsibilities Own and evolve the Customer Success tech stack strategy, including tools like EverAfter, Intercom, Freshdesk, and UpdateAI, to ensure that our systems are optimized for scale and business impact. Ensure data integrity and consistency across CS systems, collaborating closely with the Salesforce team to maintain accurate CSM book structures and Customer for Life (C4L) models. Monitor system performance and ROI, managing the intake, evaluation, and procurement of new technologies that support evolving business needs and drive growth. Collaborate with RevTech Business Partners and the CRM team to identify process gaps, implement automation, and support solution architecture decisions across CS systems. Manage and continuously improve key business processes, ensuring operational efficiency and scalability, and rolling out new UI features to facilitate smooth adoption across the CS team. Act as the primary point of contact for technical updates and tool changes affecting the Customer Success organization, identifying and communicating business needs and system requirements to the RevTech lead. Maintain clear and up-to-date documentation of systems, processes, and playbooks in Confluence to support transparency, onboarding, and operational consistency. Requirements To be successful in this role, you'll need: 3+ years of experience in CS operations, Revenue Operations, or Business Systems in a SaaS or B2B environment, with a proven track record of managing tooling, processes, and systems strategy. A proficient understanding of Customer Success tools and processes, including practical knowledge of platforms such as Salesforce, Intercom, Freshdesk, EverAfter, or equivalent systems. Skilled in managing system ownership, tech stack strategy, or tooling optimization, with a strong ability to balance technical depth with business acumen. Effective communication and stakeholder management skills across technical and non-technical audiences, with a structured, motivated, and detail-oriented approach to problem-solving. What We Offer At blithequark, we're committed to providing a welcoming and inclusive workplace for all, with a range of benefits that support your well-being and career growth. These include: An attractive salary package that includes equity options, recognizing your contributions to our growth and success. Great work equipment and home office allowance for those working in our fully remote locations, ensuring that you have the tools and resources you need to thrive. Health care benefits and leisure time insurance, supporting your physical and mental well-being. An annual 1000 euros of personal learning budget, empowering you to develop new skills and pursue your interests. Sports and well-being allowance, encouraging you to prioritize your health and fitness. Our Culture At blithequark, we operate on trust, transparency, and a keen customer focus, with a collaborative and multicultural team that's passionate about making a difference. We're committed to creating an environment where everyone feels valued and respected, with a range of initiatives that support diversity, equity, and inclusion. If you're looking for a workplace where you can grow, learn, and thrive, we want to hear from you. How to Apply If you're excited about the opportunity to join our team and contribute to our mission, please submit your application, including your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you and explore how you can help us shape the future of Customer Success. A Message from Our Team We're a team of growth-minded people from diverse backgrounds, united by our passion for innovation and customer success. We're looking for talented individuals who share our values and are committed to making a difference. If you're looking for a workplace where you can grow, learn, and thrive, we want to hear from you. Join us on our mission to make data a marketing superpower and discover a career that's full of purpose, challenge, and opportunity.