Account Lead | Full-Time, Remote - Philippines
Department: Magic EA
Employment Type: Permanent - Full Time
Location: Philippines
Compensation: ₱38,000 - ₱42,000 / month
Description
About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of
Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including
Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
- Check out Magic's Business Profile
- Know more about our Team via Magic's Careers Page
As a New Gen
Account Lead, you'll be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of client and team success, where you'll:
- Lead direct video interactions with international clients
- Coach and develop a high-performing team of virtual assistants
- Shape the future of our proprietary software through hands-on testing
- Build lasting partnerships with clients across global markets • Create pathways for assistant growth and development
This is perfect for someone who thrives on direct client interaction, loves developing others, and gets excited about being part of cutting-edge technology development.
The impact you’ll make:
Client Success Management- Lead engaging video calls with international clients to understand their evolving needs
- Monitor client satisfaction and proactively address concerns before they escalate
- Coordinate solutions when clients face challenges with their virtual assistants
- Identify opportunities for clients to expand their VA services and grow their business
- Ensure smooth onboarding experiences that set clients up for long-term success
- Build strong client relationships focused on mutual growth and satisfaction
Virtual Assistant Success Development- Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance
- Coordinate professional development plans that advance VA careers while meeting client needs
- Provide feedback and training to help VAs exceed client expectations
- Monitor VA satisfaction and address concerns about workload, client relationships, or career growth
- Facilitate skill development opportunities that benefit both VAs and their clients
- Track VA performance metrics and celebrate achievements
Success Coordination & Problem Resolution- Bridge communication gaps when clients and VAs face misunderstandings
- Coordinate replacement processes when client-VA matches need adjustment
- Facilitate win-win solutions when conflicts arise between clients and virtual assistants
- Translate client business needs into actionable development plans for VAs
- Coordinate cross-training opportunities that benefit multiple clients and assistants
- Ensure both clients and VAs feel heard, valued, and successful in their partnerships
What Makes You a Perfect Fit:
We're on the lookout for someone who has:- Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
- Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships
- Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals
- Excellent English Communication - Professional-level written and verbal English for executive interactions
- Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success
Your superpowers are...- Win-Win Thinker - You always look for solutions that benefit everyone involved
- Success Coordinator - You excel at organizing people and processes for optimal outcomes
- Natural Facilitator - You help different stakeholders understand and support each other
- Growth Catalyst - You see opportunities for both clients and VAs to expand and improve
- Proactive Communicator - You anticipate needs and address issues before they become problems
- Empathetic Leader - You understand and care about success from multiple perspectives
What We Offer:1. Starting Terms:- Fixed monthly salary + allowances
- HMO coverage
- Paid Time Off
- 13th month pay
- Government benefits (SSS, PhilHealth, PAG-IBIG)
- 9 PM - 6 AM shift (subject to change)
- 2-week comprehensive training provided
2. Internal Growth Opportunities at Magic:- As a startup focused on growth, we encourage internal mobility and skill development.
- Successful Account Leads often have opportunities to explore roles in:
- Team Management
- Operations
- Client Success
- Training & Development
- Project Management
Application Process:- Complete pre-qualifying questions
- Interview with Recruiting Team
- Final interview with Operations Team
- Receive job offer
- Begin training program
Ready to Make an Impact? If you're an experienced VA excited about coordinating success for both clients and virtual assistants, passionate about developing win-win solutions, and eager to be the bridge that creates mutual success, we want to hear from you!Originally posted on Himalayas
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