Join Acuity Insights on our path from startup to scaleup as an Operations Associate. Use your skills to grow our pool of assessment Raters and support them through onboarding and training.
Imagine a world powered by everyone’s full potential.
Picture everyone having fair access to higher education, enabled by admission processes that allow applicants to be seen for their full potential, including lived experiences, cultural influences, values, and soft skills.
In that world, higher education programs are also enabled with technology that streamlines complex operations and delivers analytics and insights that can increase student and program success.
That’s what we’re building at Acuity Insights.
Right now, we do it with our admissions assessment products (Casper Duet), program management products (One45 MSPE Builder), and our data integration platform (Analytics).
These products help schools discover, select, train, and graduate future doctors, nurses, teachers, engineers, business leaders, and other professionals who reflect the diversity of our communities and bring skills like empathy, integrity, resiliency, and professionalism into the workforce.
Acuity Insights is at a new growth stage. Our roots are planted firmly in health sciences and medical education. We are exploring and expanding into engineering education, business schools, and other professional disciplines.
You now have a chance to join our team as an Operations Associate to help find and support Raters across our various assessments.
As an Operations Associate, you will play a vital role on the Operations Rating Team by leading the health and development of our global Rater pools. With a strong focus on recruitment, onboarding, and training, this role ensures that our Raters are set up for success and feel engaged, supported, and connected to our mission.
As a champion of people and process, you will help shape and refine how we engage with our large network of Raters across Canada, the US, Australia, and the UK, while maintaining the high standards that ensure the validity, reliability, and fairness of our rating process. You understand that exceptional outcomes begin with exceptional people, and you’ll help us find, train, and support them.
In this role, you’ll coordinate and execute recruitment strategies to maintain a healthy, diverse pipeline of Raters across various assessments, regions, and languages. You’ll also lead the interview and selection process for new contractors, working closely with internal stakeholders to ensure a strong fit. Once selected, you’ll manage and continuously improve the onboarding experience so that Raters feel confident, well-prepared, and connected to our mission.
You’ll also monitor the overall health of our Rater pools—tracking readiness, availability, and expertise—and proactively identify gaps to ensure consistent coverage and scoring quality. To support operational excellence, you’ll develop and maintain clear documentation and dashboards, and analyze Rater data to help drive alignment, efficiency, and continuous improvement across the team.
You’ll play a key role in shaping the training experience for our Raters by assisting in the design, delivery, and ongoing improvement of onboarding and recertification programs across all assessment types. Collaborating closely with teams like Research and Product, you’ll ensure training materials are aligned with scoring frameworks and expectations.
You’ll also develop engaging, scalable, and pedagogically sound content and resources that set Raters up for success. To drive continuous improvement, you’ll track training completion rates, knowledge check results, and Rater feedback, using these insights to enhance training effectiveness over time.
Your success at Acuity Insights is measured by two key metrics: the number of new Raters hired and successfully onboarded (across all relevant assessment types, regions, and languages) and the Training Satisfaction Score, based on feedback from Raters who complete onboarding and training.
You’ll know you are meeting performance expectations in your role when:
The Operations Associate position is an initial 6-month term contract position with the possibility of conversion to a full-time permanent individual contributor role. You'll work remotely within Canada and report toPeter Perri (Manager, Operations—Rating).
To ensure an equitable and inclusive process, all candidates will receive equal consideration for an interview, whether applying, introduced as a referral or contacting the manager or recruiter directly.
Your application is evaluated based on your professional experiences, how you’ve applied your knowledge and skills to make an impact, and the personal qualities you demonstrate.
You must reside in Canada and be eligible to work there to be considered for an interview.
Our interview process is designed to be a two-way discovery and create space for meaningful conversations.
We want to learn who you are as a human and professional, understand your experiences, assess your skills, and ensure alignment with our mission, values and business needs.
We encourage you to be curious and ask insightful questions throughout our conversations.
Acuity Insights is a Canadian company founded in 2014.
Our first product (Casper) was invented by Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' emotional intelligence and professionalism, and built a test to assess those skills.
In 2021, we acquired One45, a medical education software company. The acquisition expanded our product line with two new products (One45 Analytics) and doubled the size of our team.
Behind Acuity Insights, you'll find a team of 125+ caring, curious, and driven individuals collaborating remotely across Canada and some international locations.
Together, we foster a culture where everyone feels respected, valued, and well-supported. That means we are dedicated to building a workplace that generates a sense of belonging, strives for social justice, promotes equity, embraces diversity, and champions inclusion, where every individual can thrive.
The presence and representation of a wide range of identities, backgrounds, and perspectives on our team is a strength. Our diversity fuels our ability to innovate, helps us build and evolve our market-leading products, contributes to a healthier work environment, and enables us to build a sustainable and capable organization to deliver the business outcomes we want.
We encourage individuals from non-traditional backgrounds or historically marginalized and underrepresented groups to explore and apply to our open roles.
Thanks for your interest in Acuity Insights as your potential new workplace!
Originally posted on Himalayas
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