Join a Purpose-Driven Team: Revolutionizing Hospice and Palliative Care Pharmacy Services
At Humana and its subsidiary Enclara Pharmacia, we're on a mission to put health first. As the nation's largest full-service hospice and palliative care Pharmacy Benefits Manager, we're committed to delivering compassionate, cost-effective services to our most vulnerable patients. We're seeking a highly skilled and certified Pharmacy Technician to join our team in a flexible, remote work arrangement. If you're passionate about making a difference in the lives of others and possess a strong background in pharmacy operations, we invite you to explore this exciting opportunity.
About the Role: Technician Specialist
As a Technician Specialist, you will be the frontline representative for our hospice partners, handling a high volume of inbound calls with professionalism and efficiency. Under the supervision of a licensed Pharmacist, you will perform advanced administrative, operational, and customer support duties that require independent initiative and judgment. Your role will be pivotal in ensuring the highest quality of service to our patients and partners.
Key Responsibilities:
- Respond to a high volume of inbound calls in a timely and professional manner, following standard operating procedures.
- Assist customers in inputting patient data and prescription information into our pharmacy information management system.
- Accurately establish and maintain patient medication profiles for review by a Pharmacist.
- Provide superior customer service, treating callers with respect and dignity.
- Utilize current technology systems to perform tasks such as entering and updating patient demographics, processing refills and discontinuations, and documenting as needed.
- Identify and solve problems related to customer service issues and communicate effectively to appropriate personnel.
- Practice active listening to ensure customer needs are met prior to completing calls.
- Effectively de-escalate calls received from customers reporting service-related complaints.
- Escalate issues, concerns, or observations that may impact customer relationships to Patient Care Operations leadership.
- Perform other duties as assigned.
Qualifications: The Ideal Candidate
To succeed in this role, you must possess:
- Excellent verbal and written communication skills, with a positive and engaging demeanor.
- Attention to detail to ensure accuracy of information relayed and processed.
- The ability to exercise independent judgment and be self-motivated.
- Organizational skills to manage multiple priorities effectively.
- Dependability and unquestionable personal and professional ethics, aligning with Enclara Pharmacia's Core Values.
- Adaptability to learning new systems and changes in practice environments.
- A customer-oriented approach with a desire to assist people.
- Problem-solving skills and the ability to follow through on tasks assigned.
Education and Experience:
We require:
- A minimum of two years of recent pharmacy technician experience.
- Certification as a Pharmacy Technician (PTCB, CPhT).
- A TN Pharmacy Technician License.
- Strong typing skills with a minimum of 20 wpm.
- General working knowledge of Microsoft applications, including Outlook.
Preferred qualifications include:
- A high school diploma or equivalent.
- Customer Service experience.
- Call Center experience.
What We Offer:
As a member of our team, you'll enjoy:
- A competitive salary ranging from $40,200 to $55,200 per year, based on your skills, knowledge, experience, and certifications.
- A comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and various types of leave.
- Opportunities for career growth and professional development within a dynamic organization.
- A flexible, remote work arrangement that supports work-life balance.
- The satisfaction of working for a company that is committed to putting health first and making a positive impact on the lives of our patients and partners.
Work Environment and Culture:
At Humana and Enclara Pharmacia, we pride ourselves on a culture that values diversity, equity, and inclusion. We're an equal opportunity employer committed to creating an environment where everyone feels valued, respected, and empowered to succeed. Our remote work arrangement offers the flexibility to work from home while still being part of a collaborative and supportive team.
Schedule and Location:
This is a full-time, remote position requiring a schedule of 12:30 PM to 9:00 PM Central, Monday through Friday, and a rotation every 4th weekend. You must be a TN resident to work remotely or live within the Memphis, Tennessee commuting area if you're an out-of-state resident.
Join Our Mission:
If you're a dedicated and compassionate professional looking for a challenging and rewarding role, we encourage you to apply. At Humana and Enclara Pharmacia, we're not just looking for employees; we're looking for individuals who share our passion for putting health first and are committed to making a difference in the lives of others.
Take the Next Step: Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now