Claims Customer Care Associate - Remote Opportunity with Lincoln Financial Group

Join Our Team: Empowering Customers to Take Charge of Their Lives

At Lincoln Financial Group, we're passionate about making a meaningful difference in the lives of our customers. We're seeking a highly skilled and dedicated Claims Customer Care Associate to join our Claimant Excellence Team, supporting Group Protection in a remote environment. If you're looking for a rewarding career with a dynamic company, read on to discover why Lincoln Financial Group is the perfect fit for you.

The Role at a Glance

As a Claims Customer Care Associate, you'll be the primary point of contact for claimants, providing exceptional customer service and support throughout the claims process. You'll work closely with claimants, employers, and internal stakeholders to ensure a positive experience, educate customers on their claims needs, and advise on next steps in the process.

Key Responsibilities

• Respond to 50-60 customer inquiries daily, providing timely and accurate information regarding their claims through multiple applications and platforms.
• Verify benefits as needed for members, ensuring attention to detail and accuracy.
• Educate customers and employers on primary products, including FMLA and disability, while maintaining a strong focus on customer satisfaction.
• Communicate effectively with internal and external stakeholders via email and phone, demonstrating a customer-centric and professional demeanor.
• Identify opportunities for process improvements and champion organizational initiatives to positively impact the team and quality.
• Participate in a comprehensive training program, including 6 weeks of paid training (Monday - Friday, 9:00 am - 5:30 pm EST) with no time off during this period.
• Work a regular full-time or part-time schedule, with flexibility to work varying shifts between 8:00 am and 8:00 pm EST.

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma or GED.
• Effective communication skills (verbal and written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• A reliable internet connection with a minimum bandwidth of 12 Mbps (25 Mbps preferred).

Preferred Qualifications

While not required, the following experience and skills are highly valued:

• Data entry and research experience in a fast-paced environment.
• Ability to navigate multiple systems and applications.

What It's Like to Work Here

At Lincoln Financial Group, we're committed to creating a diverse and inclusive environment that empowers our employees to take charge of their careers and lives. Our company culture is built on a foundation of:

• Clearly defined career tracks and levels to support your long-term success.
• Leadership development and virtual training opportunities to help you grow professionally.
• A comprehensive benefits package, including PTO, parental leave, competitive 401K, and employee assistance programs.
• Free financial counseling, health coaching, and tuition assistance programs to support your overall well-being.
• A leadership team that prioritizes your health and well-being, offering a remote work environment and flexible work arrangements.

Compensation and Benefits

We're offering a competitive salary range of $17.48 - $22.08, with actual base pay varying based on non-discriminatory factors, including work experience, education, and location. In addition to your base pay, you may be eligible for the Annual Incentive Program, long-term incentives, and other rewards.

About Lincoln Financial Group

We're a leading provider of financial services, helping millions of customers plan, protect, and retire with confidence. With a rich history and a strong commitment to our customers, we're dedicated to making a positive impact on the lives of those we serve.

Our Commitment to Diversity and Inclusion

Lincoln Financial Group is an Equal Opportunity employer, committed to creating a diverse and inclusive environment. We welcome applicants from all backgrounds and perspectives, and we're proud to be an equal opportunity employer.

Ready to Join Our Team?

If you're a motivated and customer-focused individual looking for a rewarding career, we want to hear from you. Apply now to join our team as a Claims Customer Care Associate and take the first step towards a fulfilling career with Lincoln Financial Group.

Don't miss this opportunity to be part of a dynamic team that makes a difference in the lives of our customers. Apply today!

Apply Now