At arenaflex, we're not just a bank - we're a community of people who care deeply about making a difference in the lives of our customers and colleagues. As a Customer Experience Banker at our Northside Branch in Ann Arbor, you'll be at the forefront of delivering exceptional customer service, building lasting relationships, and helping our customers achieve their financial goals. If you're passionate about people, banking, and making a positive impact, we want to hear from you!
**About arenaflex**
arenaflex is a forward-thinking financial institution that's committed to reinventing banking with game-changing innovations. Our team is driven by a Can-Do Attitude, Service Heart, and Forward Thinking, which guides everything we do. We believe in empowering our colleagues to make a difference, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Customer Experience Banker, you'll be a Financial Concierge for our walk-in customers, providing expert guidance on consumer deposit products and services. You'll be responsible for retaining and growing customer relationships, identifying financial goals and needs, and recommending suitable banking solutions. Your exceptional customer service skills, sales acumen, and ability to work in a fast-paced environment will make you a valuable asset to our team.
**Key Responsibilities**
* Provide exceptional customer service, resolving issues efficiently and effectively
* Educate customers on consumer deposit products, identifying opportunities to grow relationships through a disciplined sales process
* Proactively identify and pursue new customer follow-up programs, outbound calling, and referrals from customers and partners
* Adhere to all operational, security, risk, and regulatory policies and procedures
* Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
* Perform other duties as assigned
**Basic Qualifications**
* High School Diploma or GED
* Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
* Bachelor's Degree preferred
**Preferred Qualifications**
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
* Cash handling skills
* Comfort with technology, including mobile services and online banking services
**Work Environment and Culture**
* Our branch banking roles offer a welcoming and inclusive team environment where you're empowered every day to help our customers achieve their financial goals
* We're committed to creating a culture that values diversity, equity, and inclusion, and we're an equal opportunity and affirmative action employer
* Our approach to office work combines the best of both worlds: in-office and work-from-home arrangements, enabling our teams to deepen connections, maintain a strong community, and do their best work
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Collaborative and supportive team environment
**How to Apply**
If you're passionate about delivering exceptional customer service, building lasting relationships, and making a positive impact, we want to hear from you! Apply now to join our team as a Customer Experience Banker at our Northside Branch in Ann Arbor.
Apply Now
**Equal Employment Opportunity**
arenaflex is an equal opportunity and affirmative action employer, committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
**Tobacco-Free Hiring Practice**
arenaflex does not accept solicitation from Third Party Recruiters for any position. We're committed to making our website accessible to all users and welcome feedback on how we can improve. If you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [
[email protected]](mailto:
[email protected]).
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