Customer Service Representative - Hybrid Remote Opportunity at Intermountain Health - Join Our Team in Revolutionizing Patient Care

Transforming Healthcare through Exceptional Customer Service

Intermountain Health is a renowned leader in the healthcare industry, dedicated to delivering outstanding patient experiences through innovation, quality, and patient satisfaction. As a trusted healthcare provider, we are committed to making a positive impact on the lives of our patients and the communities we serve. We are now seeking a highly motivated and compassionate Customer Service Representative to join our team in a hybrid remote role, playing a vital part in our mission to provide exceptional patient care.

About the Role

As a Customer Service Representative at Intermountain Health, you will be the primary point of contact for patients navigating their healthcare needs. You will be responsible for delivering exceptional customer service, resolving patient inquiries, and ensuring seamless communication between patients, caregivers, and clinical teams. This is a unique opportunity to make a meaningful difference in the lives of our patients while working in a dynamic and supportive environment.

Key Responsibilities

• Handle inbound and outbound patient calls, emails, and chats in a professional and courteous manner, providing timely and effective resolutions to patient needs.
• Effectively identify and resolve patient needs, such as scheduling appointments, answering general business and billing questions, and connecting patients to their care teams.
• Document customer interactions in our CRM system and electronic medical record (EMR), ensuring accurate and up-to-date information.
• Collaborate with clinical care teams to provide seamless resolution for patients, utilizing analytical skills and technical resources to anticipate patient needs.
• Assist patients and clinical caregivers with appointment maintenance activities, including working queues, rescheduling appointments, and obtaining interpretation services.
• Provide a superior level of customer service, consistent with company standards and goals, including outbound calls to patients, parents, guardians, facilities, and other departments or teams.
• Complete job training and pass-off requirements, ensuring a comprehensive understanding of our systems, processes, and expectations.

Essential Qualifications

To be considered for this role, you must possess:

• A minimum of six months of customer service experience, involving interactions with customers in person and by phone.
• A professional manner and strong interpersonal and communication skills, with the ability to effectively engage with patients, caregivers, and clinical teams.
• Demonstrated basic computer skills, involving word processing and data entry, with the ability to quickly adapt to our systems and technology.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• One year of customer service experience, especially in a hospital or medical office setting.
• Problem-solving ability, analytical skills, and self-motivation, with the ability to work effectively in a call center environment.
• Familiarity with CRM systems, such as I-Centra and Salesforce, is a significant advantage.
• Excellent verbal and written communication skills, with the ability to craft clear and concise messages.
• Experience taking incoming and/or outgoing calls in a professional work environment.

What We Offer

At Intermountain Health, we are committed to the well-being of our caregivers, offering a comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness. Our benefits include:

• A competitive salary, with an hourly range of $17.85 - $24.26, dependent on experience.
• A generous benefits package, including programs to support living healthy, happy, secure, connected, and engaged.
• Opportunities for career growth and professional development, with a focus on promoting from within.
• A dynamic and supportive work environment, with a culture that values diversity, equity, and inclusion.

Our Work Environment

As a hybrid remote Customer Service Representative, you will have the flexibility to work from home while still being connected to our team and patients. Occasional onsite visits may be required for training, meetings, and enhancements. Our Lake Park Building in West Valley City, Utah, provides a modern and comfortable workspace, equipped with the latest technology and resources.

Career Growth and Development

At Intermountain Health, we are dedicated to the growth and development of our caregivers. As a Customer Service Representative, you will have access to comprehensive training and ongoing support, ensuring you have the skills and knowledge needed to excel in your role. Our training program is designed to equip you with the tools and expertise required to provide exceptional patient care, with opportunities for advancement and professional growth.

Join Our Team

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Intermountain Health, you will play a vital role in our mission to provide outstanding patient care, while working in a dynamic and supportive environment. Apply now and join our team in revolutionizing patient care!

Intermountain Health is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates, regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Apply Now