Unlock Your Potential as a Director, Customer Operations at Workwarp
Are you a seasoned professional with a passion for driving business growth through strategic customer stewardship and operational excellence? Do you have a proven track record of delivering results-driven solutions that exceed customer expectations? If so, we want to hear from you! Workwarp, a leading player in the beverage industry, is seeking an experienced Director, Customer Operations to join our dynamic team on a remote basis.
About Us: A Legacy of Innovation and Excellence
At Workwarp, we're part of a legacy that spans over 130 years, with a portfolio of iconic brands that include Coca-Cola, Simply, Fairlife, and Topo Chico. Our company is built on a foundation of innovation, customer obsession, and a commitment to making a difference in the world. We're a diverse and expansive organization that works with a wide range of customers across various industries, from retail and grocery outlets to theme parks, movie theaters, and restaurants.
Job Description Summary: Leading Customer Operations with Strategic Vision
As a Director, Customer Operations on the Roark Account Team, you will play a pivotal role in driving business growth by configuring and owning the fulfillment of account-based equipment, service, and supply chain solutions. You will work closely with our sales team and customers to develop and execute customer operations plans that drive beverage quality, revenue, and profit for the System, while ensuring proper cost management to achieve our goal of becoming our Customer's most valued supplier.
Key Responsibilities: Driving Customer Value through Operational Excellence
- Lead customer selling efforts of operational products and services, and customer stewardship to drive business growth and customer satisfaction.
- Provide operational Subject Matter Expertise to external customers and internal client groups, including sales, finance, and marketing.
- Develop and execute short-term and long-term business operational plans for a portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, and more.
- Create project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives, and lead internal project team resources and project communication with customers and account teams.
- Develop annual business plans for Net Service Expense and Capital for assigned national accounts, and identify key drivers of service to create solutions that decrease costs, increase quality, and deliver additional profit to customers and The Coca-Cola Company.
Qualifications & Requirements: The Ideal Candidate Profile
To succeed in this role, you will need:
- A Bachelor's degree in Business Administration or a related field (or equivalent experience).
- A Master's degree in Business Administration or a related field (or equivalent experience) is preferred.
- Previous experience in a face-to-face customer sales or operations role, calling on senior-level buyers.
- At least 3 years of customer management experience or customer operational management experience.
- 2-4 years of general Operations experience and 2-4 years of Project Management experience.
- Experience working with data, specifically manipulation and analysis.
Essential Skills: Technical, Business, and Soft Skills
To excel in this role, you will need to possess:
- Technical capability: ability to create operational solutions and utilize system tools to deliver customer value.
- Financial Acumen: ability to build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
- Presentation development and delivery: ability to utilize C4V methodology and tools to effectively deliver customer stewardship and the Coca-Cola operational value proposition both written and verbally.
- Influencing: ability to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
- Strategic thinking: ability to create a strategic plan that addresses customer needs while driving company profitability.
What We Offer: Career Growth, Learning Benefits, and a Collaborative Culture
At Workwarp, we offer a dynamic and supportive work environment that fosters career growth, learning, and collaboration. As a Director, Customer Operations, you will have the opportunity to:
- Develop your skills and expertise in a fast-paced and innovative industry.
- Work with a diverse and talented team of professionals who share a passion for customer obsession and operational excellence.
- Enjoy a competitive salary and benefits package, including medical, financial, and other benefits.
- Participate in our Annual Incentive Program, with a reference value percentage of 30%.
Our Culture: Inclusive, Empowering, and Agile
At Workwarp, we're committed to nurturing an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. Our culture is built on four key behaviors - curious, empowered, inclusive, and agile - and we value how we work as much as what we achieve.
Compensation and Benefits: A Competitive Package
We offer a competitive salary range of $134,800 - $165,200, depending on geography, job-related knowledge, skills, and experience. Our benefits package includes a full range of medical, financial, and other benefits, dependent on the position.
Join Our Team: Take the First Step towards an Exciting Career Opportunity
If you're a motivated and results-driven professional with a passion for driving business growth through strategic customer stewardship and operational excellence, we want to hear from you! Apply now to join our dynamic team as a Director, Customer Operations and take the first step towards an exciting and rewarding career opportunity.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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