Experienced Customer Service and Account Support Specialist - $16-$20/Hour - arenaflex

Introduction to arenaflex

arenaflex is a leading organization in its industry, dedicated to providing exceptional customer service and support. With a strong commitment to excellence and a passion for innovation, arenaflex is the ideal place to grow your career and make a meaningful impact. As a customer-centric company, arenaflex values its customers and strives to build long-lasting relationships with them. If you are a highly motivated and customer-focused individual looking for a challenging and rewarding role, then arenaflex is the perfect fit for you.

Job Summary

The Assistant Account Manager at arenaflex works under the direction of the Account Manager or Senior Account Manager to serve and interact with customers, prepare orders for production, and perform other clerical support tasks. This role is essential to the success of our team, and we are looking for a highly skilled and dedicated individual to fill this position. As an Assistant Account Manager, you will have the opportunity to work closely with our customers, understand their needs, and provide exceptional support to ensure their satisfaction.

Key Responsibilities

• Enter orders with complete job specifications into the core business system, ensuring accuracy and attention to detail.
• Process and prepare shipping and mailing instructions, ensuring timely and efficient delivery of products.
• Process and route all proofs and materials supplied by customers, maintaining effective communication and ensuring customer satisfaction.
• Assist with processing change orders, gathering information for Account Manager or Senior Account Manager, and creating and maintaining customer standing instructions and profiles.
• Assist with entering specifications for Estimating, ensuring accuracy and attention to detail.
• Assist with incoming phone calls and e-mails, providing exceptional customer service and support.
• Take initiative to assist other teams when needed or low on work, demonstrating a willingness to help and support colleagues.
• Provide desk coverage for the Account Manager and manage their duties when they are out of office, ensuring continuity and minimal disruption to our operations.
• Maintain an accurate and timely filing system of sample books/issues and master job files, ensuring organization and efficiency.
• Process customer complaints, providing exceptional customer service and support to resolve issues promptly and professionally.

Essential Qualifications

To be successful in this role, you will need:

• A minimum high school diploma or GED, along with some customer service experience.
• Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
• Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
• Ability to act with integrity, professionalism, and confidentiality, maintaining the highest standards of ethics and conduct.
• Must possess a capacity and willingness to learn a variety of computer software applications, including order entry and job ticket systems.
• Proficient with Microsoft Office Suite or related software, with the ability to learn and adapt to new systems and technologies.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Familiarity with Technique Operating System, with the ability to learn and adapt to new systems and technologies.

Physical Requirements

This role requires:

• Prolonged periods of sitting at a desk and working on a computer, with the ability to maintain focus and productivity.
• Must be able to lift 15 pounds at times, with the ability to perform occasional physical tasks.
• Must be able to access and navigate each department at arenaflex’s facilities, with the ability to move around the office and interact with colleagues.

Travel Requirements

This role requires minimal travel, with occasional seminars, company meetings, and overnight stays. You will need to be flexible and able to travel as required, with the ability to adapt to changing circumstances and priorities.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As an Assistant Account Manager, you will have access to training and development opportunities, with the ability to learn new skills and advance your career. You will work closely with experienced colleagues and managers, who will provide guidance and support to help you succeed. With a strong focus on innovation and customer satisfaction, arenaflex is the ideal place to build a rewarding and challenging career.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization, with a strong focus on teamwork and collaboration. Our company culture values integrity, professionalism, and respect, with a commitment to diversity and inclusion. We believe in creating a positive and supportive work environment, where employees can thrive and reach their full potential. As an Assistant Account Manager, you will be part of a close-knit team, working together to achieve common goals and objectives.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range of $16-$20 per hour, along with a range of perks and benefits. These include opportunities for career advancement, training and development, and a positive and supportive work environment. We also offer a range of benefits, including health insurance, retirement plans, and paid time off. As an Assistant Account Manager, you will be eligible for these benefits, along with a range of other perks and incentives.

Conclusion

If you are a highly motivated and customer-focused individual looking for a challenging and rewarding role, then arenaflex is the perfect fit for you. As an Assistant Account Manager, you will have the opportunity to work closely with our customers, understand their needs, and provide exceptional support to ensure their satisfaction. With a strong focus on innovation and customer satisfaction, arenaflex is the ideal place to build a rewarding and challenging career. Apply now to join our team and take the first step towards a successful and fulfilling career.

Apply now and become a part of the arenaflex team!

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