Welcome to arenaflex
arenaflex has experienced unprecedented growth, becoming the UK's largest installers of cat flaps and dog doors in less than four years. Our expansion continues as we rapidly become the UK's largest independent online retailer. With this remarkable growth, we are seeking a highly skilled and dedicated customer services assistant to join our team, working from the comfort of your own home. As a remote worker, you will be an integral part of our customer-facing operations, providing exceptional support and ensuring seamless interactions with our valued customers.
About the Role
In this dynamic and flexible position, you will be responsible for answering customer enquiries via phone and email, generating quotes and invoices, and assisting with various administrative tasks. Our state-of-the-art, cloud-based systems, including sophisticated quotes and invoicing systems, Zoho CRM, and cloud-based MS Office, will be at your fingertips. Experience with CRMs and MS Office is essential, while familiarity with the Shopify platform, which powers our online Pet Flaps Superstore, will be a significant advantage.
Key Responsibilities:
- Respond to customer enquiries in a timely and professional manner, providing accurate and helpful information via phone and email
- Generate quotes and invoices using our cloud-based systems, ensuring accuracy and attention to detail
- Assist with administrative tasks, including data entry, record-keeping, and other duties as required
- Utilize Zoho CRM to manage customer interactions, track sales, and analyze customer data
- Collaborate with our team to ensure seamless customer experiences, resolving issues and addressing concerns in a prompt and courteous manner
- Visit our stores in Corsock, near Castle Douglas, to dispatch customer orders via couriers and Royal Mail, requiring local residency and own transport
Essential Qualifications and Skills
To excel in this role, you will possess:
- Excellent communication and interpersonal skills, with a strong focus on customer service
- Proficiency in MS Office, particularly Excel, Word, and Outlook
- Experience with CRMs, preferably Zoho CRM
- Familiarity with cloud-based systems and technologies
- Strong organizational and time management skills, with the ability to work independently and manage multiple tasks
- Good telephone manner, with a friendly and approachable demeanor
- Basic sales skills, with the ability to upsell and cross-sell products when applicable
- Ability to work flexible hours, including evenings and weekends, to accommodate customer needs
Preferred Qualifications and Skills:
- Experience with Shopify or similar e-commerce platforms
- Knowledge of cat flaps and dog doors, or a willingness to learn about our products
- Previous experience in a customer-facing role, preferably in a remote or home-based setting
- Strong technical skills, with the ability to troubleshoot basic technical issues
- Ability to adapt to new systems and processes, with a willingness to learn and grow with our company
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our team members. As a customer services assistant, you will have opportunities to:
- Develop your skills in customer service, sales, and administration
- Learn about our products and services, becoming a subject matter expert
- Collaborate with our team to improve processes and procedures, contributing to the success of our company
- Participate in training and development programs, enhancing your technical and soft skills
- Advance within our company, taking on new challenges and responsibilities as we continue to grow and expand
Work Environment and Company Culture
arenaflex is a dynamic and innovative company, committed to providing exceptional customer experiences and supporting the growth and development of our team members. As a remote worker, you will be part of a distributed team, working independently and collaboratively to achieve our goals. Our company culture values:
- Flexibility and work-life balance, with flexible hours and remote work arrangements
- Open communication and transparency, with regular updates and feedback
- Teamwork and collaboration, with a focus on shared goals and objectives
- Continuous learning and development, with opportunities for growth and advancement
- Customer-centricity, with a focus on delivering exceptional customer experiences
Compensation, Perks, and Benefits
As a customer services assistant with arenaflex, you can expect:
- Competitive compensation, with opportunities for bonuses and incentives
- Flexible work arrangements, with the ability to work from home and set your own schedule
- Access to cutting-edge technologies and systems, with ongoing training and support
- Opportunities for career growth and advancement, with a focus on development and progression
- A dynamic and supportive work environment, with a focus on teamwork and collaboration
Conclusion
If you are a motivated and customer-focused individual, with excellent communication and technical skills, we encourage you to apply for this exciting opportunity. As a customer services assistant with arenaflex, you will be part of a dynamic and innovative team, working to deliver exceptional customer experiences and drive business growth. Please submit your application, including your phone number, to arrange an initial video meeting and take the first step towards an exciting and rewarding career with arenaflex.
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